Unable to add listings (New FBA seller) - invalid credit card
Credit Card Invalid Error when listing a product
I have been trying to list a product for weeks, and every time I try I get "You’re currently unable to add or edit listings because either the credit or debit card on file is invalid or it is in the process of validating, which could take up to 24 hours. Ensure that you have a valid credit or debit card uploaded in Account Settings."
I have tried switching to a different CREDIT card, and even though my Account Health is healthy and I have verified that the credit card is a valid from of payment (we have already gotten charged for the professional plan) and it says it is active in our account info, we are still receiving this error. I even applied for an received an Amex Business card for the business and have added it to the account as well.
I really need to get a listing up ASAP and customer service has been no help. I've opened multiple support tickets and they've told me A) that they can't help or B) said it was good to go when it wasn't. I used a live chat two weeks ago and the agent said that it would be resolved in 48 hours, and it wasn't. This has been a really really frustrating process that I really need resolved if anyone can help. My current case # is 17122089781
I have searched the forum groups for help, removed my debit cards, made a purchase using the credit card on file. I am still unable to add a listing. Amazon Customer Support and Amazon Seller Support have been of limited assistance only stating that I should wait and that "they are working on the ticket/case". I was just disconnected on a phone call and am extremely frustrated.
I have read through the forums but it seems as though someone from Amazon reaches out to help weeks later but there is no reply to find out how to resolve the issue.
Please if anyone can be of help, I would appreciated it greatly.
Unable to add listings (New FBA seller) - invalid credit card
Credit Card Invalid Error when listing a product
I have been trying to list a product for weeks, and every time I try I get "You’re currently unable to add or edit listings because either the credit or debit card on file is invalid or it is in the process of validating, which could take up to 24 hours. Ensure that you have a valid credit or debit card uploaded in Account Settings."
I have tried switching to a different CREDIT card, and even though my Account Health is healthy and I have verified that the credit card is a valid from of payment (we have already gotten charged for the professional plan) and it says it is active in our account info, we are still receiving this error. I even applied for an received an Amex Business card for the business and have added it to the account as well.
I really need to get a listing up ASAP and customer service has been no help. I've opened multiple support tickets and they've told me A) that they can't help or B) said it was good to go when it wasn't. I used a live chat two weeks ago and the agent said that it would be resolved in 48 hours, and it wasn't. This has been a really really frustrating process that I really need resolved if anyone can help. My current case # is 17122089781
I have searched the forum groups for help, removed my debit cards, made a purchase using the credit card on file. I am still unable to add a listing. Amazon Customer Support and Amazon Seller Support have been of limited assistance only stating that I should wait and that "they are working on the ticket/case". I was just disconnected on a phone call and am extremely frustrated.
I have read through the forums but it seems as though someone from Amazon reaches out to help weeks later but there is no reply to find out how to resolve the issue.
Please if anyone can be of help, I would appreciated it greatly.
3 replies
Seller_kIukTwdhvntAp
This is my standard credit card template so use what applies!
Amazon is weird on so many levels and this seems to work at least sometimes!
First, be sure it is an actual CREDIT Card. While Amazon claims that a Debit Card will work, that is seldom true! They WILL charge a Debit Card for initial fees but they will NOT take it on continuing basis most of the time despite their claims!
Put the card number into your BUYER side account first. Wait an hour (sometimes less) for the gerbils to work their way through the system and then put it in the SELLER side.
There was one recent response from a seller on a post that they DELETED the card that was on the buyer side and put the SAME card back in after a little bit and it fixed the problem. Amazon is a maze of broken links in their antiquated software.
Here are a couple threads where an OP says it worked.
https://sellercentral.amazon.com/seller-forums/discussions/t/096ef5b2-ffd5-4943-86fe-41c9d087a7e7?postId=0fbb2fae-1e92-4c41-bdb5-80851137886b
https://sellercentral.amazon.com/seller-forums/discussions/t/a81a37ec-71f9-4247-87a1-b79c6000bfd1?postId=68fd87bc-9e03-40a8-9e75-2afc054f7c2b
https://sellercentral.amazon.com/seller-forums/discussions/t/d42f54b5-aee0-48a2-8927-25287095f409?postId=3c9b06ef-e62b-4916-8bc9-7dad3391a64e
https://sellercentral.amazon.com/seller-forums/discussions/t/391729a6-334a-4aa0-9d81-541b37dbaac6?postId=8d03dcd3-7e3a-4d0d-a22b-f5ffcdec4e58
https://sellercentral.amazon.com/seller-forums/discussions/t/6e29db67-0d7b-4530-acde-73ce5bded8ca?postId=7d26b4f1-1114-4b5e-92b2-5dede62b3b59
CR_Amazon
Hi there @Seller_kz8WXD2Nw6z4q
My name is CR and wanted to hop in here to see if I may be able to get you some more details here.
Thank you for the case # as well. Please allow me some time to review the correspondence there and do a few checks on my end. I'll report back here shortly.
CR_Amazon
CR_Amazon
@Seller_kz8WXD2Nw6z4q
CR back here again. In case #17122089781 it looks like the latest reply with the support staff communicating that the card you had uploaded was recognized as a debit card. However, in taking a deeper look at your account, it appears from what I can tell that you do now have a valid card on file that has been verified.
Please let me know if that is not the case. It appears from what I can tell, that you may be all set here.
CR_Amazon
