Brand registry ERROR !!
Hello,
My brand registry application has rejected and I submitted to close the case (Case ID: 14622185061) as I intend on reapplying with better documentation. At the moment, under 'Brand Applications', the Status is 'Rejected' and I cannot enroll a new brand as the ""Application for [brand name] is currently under review". I was wondering how I can fully close the case so that I can reapply with the same brand name?
CASE ID: 16983419761
Thank you in advance.
Brand registry ERROR !!
Hello,
My brand registry application has rejected and I submitted to close the case (Case ID: 14622185061) as I intend on reapplying with better documentation. At the moment, under 'Brand Applications', the Status is 'Rejected' and I cannot enroll a new brand as the ""Application for [brand name] is currently under review". I was wondering how I can fully close the case so that I can reapply with the same brand name?
CASE ID: 16983419761
Thank you in advance.
3 replies
Sandy_Amazon
Hello @Seller_GWmHsQfXd6t8v
My name is Sandy from the Amazon Community manager team. Thank you for your post here.
I looked into the case and noticed that the case was closed by you. Assuming that you thought this would allow you to start over. Unfortunately closing the case causes the application to pause and this is why you are experiencing this error.
I have reached out to the business verification team to review your case manually. Please expect updates in the next 3-5 business days.
Thank you for your patience.
Sandy
