Account Deactivated With No Violations And Can't Appeal
Hello,
When I recently tried to start selling products on my page for the first time, I realized I had an old account I never used. When I logged in, however, it said the account was deactivated. When I clicked the "Reactivate Account" button, it just took me to a page that said I needed to resolve all violations before I could apply for reactivation. The issue is I've never sold a product and there are no violations on the account. I cannot appeal anything or fix anything. I tried submitting a help request but was just told to submit an appeal, which I have no way of doing.
Attached is what II see when i try to reactivate the account.
Any help at all would be greatly appreciated.
Account Deactivated With No Violations And Can't Appeal
Hello,
When I recently tried to start selling products on my page for the first time, I realized I had an old account I never used. When I logged in, however, it said the account was deactivated. When I clicked the "Reactivate Account" button, it just took me to a page that said I needed to resolve all violations before I could apply for reactivation. The issue is I've never sold a product and there are no violations on the account. I cannot appeal anything or fix anything. I tried submitting a help request but was just told to submit an appeal, which I have no way of doing.
Attached is what II see when i try to reactivate the account.
Any help at all would be greatly appreciated.
3 replies
Atlas_Amazon
Hello @Seller_CiHETLJtKTF6M
Thank you for the details regarding the lack of information for your account. I understand you are attempting to get re-established, but there is no messaging indicating how to do so. I know this can be frustrating, and I do want to provide assistance to you to get you moving forward. I have gone ahead and compiled the information surrounding this situation, and transferred it to another team for a more in-depth review. As of now, we do not have any updates, but we will continue to monitor for one to be available. If you receive any new information, please refer back to this thread for support.
Best,
Atlas
Seller_kIukTwdhvntAp
"it just took me to a page that said I needed to resolve all violations before I could apply for reactivation."
Not all violations show up in the health pages. Some of the most serious ones never do -- they are at an entirely different level!
"I realized I had an old account I never used."
So, you now have TWO accounts?
If so, THAT original account is the one that needs to be fixed and reinstated. Did you receive any notifications when you had opened it?
Sometimes (difficult to tell in this situation) it can be as simple as a bad credit card --
This is my standard credit card template so use what applies!
Amazon is weird on so many levels and this seems to work at least sometimes!
First, be sure it is an actual CREDIT Card. While Amazon claims that a Debit Card will work, that is seldom true! They WILL charge a Debit Card for initial fees but they will NOT take it on continuing basis most of the time despite their claims!
Put the card number into your BUYER side account first. Wait an hour (sometimes less) for the gerbils to work their way through the system and then put it in the SELLER side.
There was one recent response from a seller on a post that they DELETED the card that was on the buyer side and put the SAME card back in after a little bit and it fixed the problem. Amazon is a maze of broken links in their antiquated software.
Here are a couple threads where an OP says it worked.
https://sellercentral.amazon.com/seller-forums/discussions/t/096ef5b2-ffd5-4943-86fe-41c9d087a7e7?postId=0fbb2fae-1e92-4c41-bdb5-80851137886b
https://sellercentral.amazon.com/seller-forums/discussions/t/a81a37ec-71f9-4247-87a1-b79c6000bfd1?postId=68fd87bc-9e03-40a8-9e75-2afc054f7c2b
https://sellercentral.amazon.com/seller-forums/discussions/t/d42f54b5-aee0-48a2-8927-25287095f409?postId=3c9b06ef-e62b-4916-8bc9-7dad3391a64e
https://sellercentral.amazon.com/seller-forums/discussions/t/391729a6-334a-4aa0-9d81-541b37dbaac6?postId=8d03dcd3-7e3a-4d0d-a22b-f5ffcdec4e58
https://sellercentral.amazon.com/seller-forums/discussions/t/6e29db67-0d7b-4530-acde-73ce5bded8ca?postId=7d26b4f1-1114-4b5e-92b2-5dede62b3b59
Atlas_Amazon
Hello @Seller_CiHETLJtKTF6M
We wanted to follow up on the thread as we did hear back from our team on your situation. They have communicated that they did take action to remove the restrictions that were impacting the account. This does mean that you should see the account in an active status as of now. If you do not see this or you observe any new errors, please refer back to this thread with screenshots that include a date and time stamp. We will then further review the situation to see what next steps are available for you.
If you have any other details or information to share, please refer back to this thread so we may continue to offer support to you.
Best,
Atlas
