detail page
Hopefully a MOD will look into this. I need an explaination. Do I have a business or not? I have been selling on Amazon since 2007.During this time I can count on my fingers the days with no sales. I was selling consistently until mid Jan of this year, then everything stopped. As if someone had turned off a spigot. This is about the time AmaZon introduced the new search algorithm. I am desperate to understand whats happening and what to do. Seller central has been no help at all. My metrics are excellent. My pricing is competitive. I have created ad campaigns. My stats on detail page are also concerning: for May 30 so far it shows 30,192 page views; 22,406 sessions; unit session % 0.26; average offer count 2641. My problem is not the normal and expected sales cycle. Ive been doing this for 8 years. I know how my business works. Something systemic is wrong. Please help me understand what I need to do to address this issue. I am desperate. I usually do $4000-6000 a month this time of year. This is my sole source of income. I need someone at Amazon to help me figure this out.
detail page
Hopefully a MOD will look into this. I need an explaination. Do I have a business or not? I have been selling on Amazon since 2007.During this time I can count on my fingers the days with no sales. I was selling consistently until mid Jan of this year, then everything stopped. As if someone had turned off a spigot. This is about the time AmaZon introduced the new search algorithm. I am desperate to understand whats happening and what to do. Seller central has been no help at all. My metrics are excellent. My pricing is competitive. I have created ad campaigns. My stats on detail page are also concerning: for May 30 so far it shows 30,192 page views; 22,406 sessions; unit session % 0.26; average offer count 2641. My problem is not the normal and expected sales cycle. Ive been doing this for 8 years. I know how my business works. Something systemic is wrong. Please help me understand what I need to do to address this issue. I am desperate. I usually do $4000-6000 a month this time of year. This is my sole source of income. I need someone at Amazon to help me figure this out.
5 replies
Seller_4zBzdtgCyS9EI
Never, never, ever...lay all your eggs in one basket and this is exactly why.
Nobody at Amazon will help you or explain it. Amazon is becoming increasingly 3rd party seller hostile, unless you own brands. Yes, we are long past unfriendly, they are clearly hostile and not interested.
Time to branch out.
Cooper_Amazon
Good Morning @Seller_a3dZIXYofzccZ,
Apologies that your sales seem to be lower than usual. Have you reached out to Selling Partner Support about investigating this issue for you? I see that the latest case you have filed was back in April 2025.
If you have not reached out to Selling Partner Support yet, I'd recommend creating a case with them sharing as much detail about the situation as possible such as:
- Affected ASINs
- Any troubleshooting you have done to try and boost sales such as detail page or search word changes
- Any additional information that might help Seller Support during their investigation.
Feel free to post the CASE ID in this discussion once you have contacted support so we can follow the case along to the conclusion.
Lastly, I wanted to share -->THIS<-- reply on a thread that my colleague @Danny_Amazon crafted which lists great ideas on how to boost sales when in a slump. Hope you have a wonderful rest of your weekend.
Sincerely, Cooper_Amazon
Cooper_Amazon
Good Morning @Seller_a3dZIXYofzccZ,
Thank you for reaching back out with your Selling Partner Support CASE ID. In general we are not able to provide any details regarding the Featured Offer, however I have requested a review of your Featured Offer Eligibility for the ASIN shared on case 17844872291. I won't be able to share the specific results of the investigation but I will indicate when the review is complete. Hope you have a terrific rest of your Tuesday.
Sincerely, Cooper_Amazon
Cooper_Amazon
Hello @Seller_a3dZIXYofzccZ,
I wanted to follow up with you to let you know, at this time your Featured Offer Eligibility review is complete. While I cannot provide specific updates, any changes to your offers can be seen on your Manage All Inventory page in Seller Central.
Thank you for your understanding and have a great day!
Cheers, Cooper_Amazon
