Your account is currently under review as per section 3 of the Amazon Services Business Solutions Agreement
Subject: Clarification Regarding Product Condition, Authenticity, and FBA Compliance for ASIN: B0CKVD7TMZ
Dear Amazon Performance Team,
I am writing to address the recent notification regarding my account and the ASIN B0CKVD7TMZ. I would like to clarify the situation concerning the product condition and authenticity of the inventory sent to Amazon’s fulfillment centers.
Product Condition:
All products shipped to Amazon’s fulfillment centers are brand new, unused, and in their original packaging at the time of delivery.
Any indication that products were used is a result of customer returns, which are beyond my control. My company ensures that only new items are sent to Amazon for fulfillment.
Product Authenticity:
I guarantee that all products are 100% authentic and sourced directly from verified suppliers.
I can provide invoices, supply chain documents, and supplier contact information to verify the authenticity of the products.
Clarification Regarding Allegation of Rule Violation:
The mention of intellectual property rights violation in your message appears to be a general statement related to Amazon’s policies and not specific to my company’s actions.
I have reviewed my account and product sourcing practices, and I can confirm that my company has not violated any Amazon policies or engaged in any deceptive activities.
Customer Returns and Inventory Condition:
Any products flagged as used are a result of customers purchasing items, using them, and then returning them.
My company has no control over how customers handle products after purchase, and I rely on Amazon’s return inspection process to identify returned items and ensure that only new products are resold.
Commitment to Compliance:
My company is committed to maintaining full compliance with Amazon’s policies and ensuring that all products sold are genuine and new.
I am prepared to participate in the video verification process and provide any additional documentation required to demonstrate the authenticity of my inventory.
Given that my company has not violated any Amazon policies, I kindly request that my account be reinstated and that any associated restrictions be lifted. Please feel free to contact me if further information is needed.
Best regards,
Blacklion Store LLC.
@Ricardo_Amazon @Christine_Amazon @Lucre_Amzn @Jurgen_Amazon @Daryl_Amazon @Roberto_Amazon @Seller_P63sAz32LmKPo
Your account is currently under review as per section 3 of the Amazon Services Business Solutions Agreement
Subject: Clarification Regarding Product Condition, Authenticity, and FBA Compliance for ASIN: B0CKVD7TMZ
Dear Amazon Performance Team,
I am writing to address the recent notification regarding my account and the ASIN B0CKVD7TMZ. I would like to clarify the situation concerning the product condition and authenticity of the inventory sent to Amazon’s fulfillment centers.
Product Condition:
All products shipped to Amazon’s fulfillment centers are brand new, unused, and in their original packaging at the time of delivery.
Any indication that products were used is a result of customer returns, which are beyond my control. My company ensures that only new items are sent to Amazon for fulfillment.
Product Authenticity:
I guarantee that all products are 100% authentic and sourced directly from verified suppliers.
I can provide invoices, supply chain documents, and supplier contact information to verify the authenticity of the products.
Clarification Regarding Allegation of Rule Violation:
The mention of intellectual property rights violation in your message appears to be a general statement related to Amazon’s policies and not specific to my company’s actions.
I have reviewed my account and product sourcing practices, and I can confirm that my company has not violated any Amazon policies or engaged in any deceptive activities.
Customer Returns and Inventory Condition:
Any products flagged as used are a result of customers purchasing items, using them, and then returning them.
My company has no control over how customers handle products after purchase, and I rely on Amazon’s return inspection process to identify returned items and ensure that only new products are resold.
Commitment to Compliance:
My company is committed to maintaining full compliance with Amazon’s policies and ensuring that all products sold are genuine and new.
I am prepared to participate in the video verification process and provide any additional documentation required to demonstrate the authenticity of my inventory.
Given that my company has not violated any Amazon policies, I kindly request that my account be reinstated and that any associated restrictions be lifted. Please feel free to contact me if further information is needed.
Best regards,
Blacklion Store LLC.
@Ricardo_Amazon @Christine_Amazon @Lucre_Amzn @Jurgen_Amazon @Daryl_Amazon @Roberto_Amazon @Seller_P63sAz32LmKPo
1 reply
Emet_Amazon
Hello @Seller_XQ4Q4LDmc0bWU,
Thank you for posting your concerns with your account review.
Your account is currently under review as per section 3 of the Amazon Services Business Solutions Agreement
Customer Returns and Inventory Condition:
Any products flagged as used are a result of customers purchasing items, using them, and then returning them.
I appreciate you sharing this information, I would like to help clarify that these situations will not typically have anything to do with customer complaints or concerns. Customer concerns such as used, or inauthentic products are handled separately. This specific situation will typically associate to the authenticity of products and their supply chain. We will also have potential concerns associated with the intellectual properties associated with the product and brand.
I guarantee that all products are 100% authentic and sourced directly from verified suppliers.
I can provide invoices, supply chain documents, and supplier contact information to verify the authenticity of the products.
Surrounding the concern of authenticity and your mention of being able to provide these document. So I am offering support in addressing this situation. I want to ensure you have the proper documents or that they meet our requirements. Have you reviewed our invoice requirements help page to ensure your sourcing information meets our expectation? Does your invoices show you're sourcing from the manufacturer or an authorized distributor who has approval from the brand? If your sourcing documents do not verify a full supply chain to the distributor or manufacturer, we will need additional supporting evidence to validate your supplier is authorized such as a valid letter of authorization they have with the brand.
If we have concerns related to the intellectual properties of the product, it can still be related to sourcing. Brands go through a lot of work to ensure their quality and reputation are maintained. They work with select manufacturers and distributors that meet their requirements and ensure their brands reputation is maintained and grows. If products are sourced to be sold outside the authorized channels, the brand may not have visibility into the quality control methods and could result in damages to the brand, or be seen as infringement due to lack of proper authorization. An example of this would be retailers and other unauthorized suppliers that may have approval to sell to end consumers, but in most situations they are not authorized sell their products for resale. Sourcing from them could be considered an invalid supply chain. Please keep in mind that this will vary on brands.
As I understand you've put a lot of work into putting this together, I wanted to make sure you have all the information related to these situations. I would at this point like to inquire if you have invoices or a letter of authorization mentioned above? If you can validate your sourcing or authorization, the situation can be easily addressed through the email you should have received in your notification. If there is no email in your performance notification you will need to use the account health page. Here you should find an appeal button in the top right of your screen. If you have already put this together, have you received a response? Can you provide your most recent notice regarding your situation?
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
