MCF order not delivered - proof of non-delivery required! Any advice?
We placed an MCF order which shows as delivered to a neighbour, with no proof of delivery etc (or even which neighbour).
Receipient has said they haven't received it and none of their neighbours has it. Raised with seller support who told me to provide proof that none of the neighbours have it before they can escalate the issue.
How do Amazon justify us having to deal with this level of stupidity? Any advice on next steps?
MCF order not delivered - proof of non-delivery required! Any advice?
We placed an MCF order which shows as delivered to a neighbour, with no proof of delivery etc (or even which neighbour).
Receipient has said they haven't received it and none of their neighbours has it. Raised with seller support who told me to provide proof that none of the neighbours have it before they can escalate the issue.
How do Amazon justify us having to deal with this level of stupidity? Any advice on next steps?
10 replies
Seller_KBCvmRKLx6ft0
Tagging all the mods even though I know they will ignore it
@Sakura_Amazon_
@Sarah_Amzn
@Winston_Amazon
@Simon_Amazon
@Julia_Amzn
@Ezra_Amazon
@Spencer_Amazon
Seller_WHgkYrNYjDF60
We had one last week that stated 'delivered' and they customer said they had not received it..
We contacted Amazon who basically said delivered means it was delivered and they would not look into it.
I asked for a photo or GPS and they said that's not something they offer for MCF deliveries..
