Frustrating experience of inventory loss after products transferred to different fulfillment centers

Hi Guys,

In September, we sent two SKUs to LAX 9. It took 30 days for the transfers to different fulfillment centers, and they were marked as successfully closed on October 20th, 2023, with no reported shipment problems. However, we later discovered a discrepancy in the inventory count when the items were transferred to different fulfillment centers. Initially, we shipped 96 products (in 24 boxes, with each box containing 4 pieces of products), and Amazon received the full amount. However, we can only account for 87 pieces after all the transfers were completed to different fulfillment centers.

I initiated a case on October 22nd, providing the Bill of Lading and Appointment Information to demonstrate that Amazon's warehouse received the goods successfully. I also attached a screenshot showing no shipment problems in the system. However, two weeks have passed, and despite several follow-up emails, the only response I have received is "Wait." I'm concerned that the longer this process takes, the lower the likelihood of finding my missing products. One of my SKUs is already out of stock. I have no other options but to seek assistance in this forum from anyone at Amazon who can help resolve this issue. I thank all for the help here.

Case ID: 14129579381.

@Dominic_Amazon @Cooper_Amazon @TaylorR_Amazon