Order # 701-5789129-4429049

Case # 17686530441

Hi Amazon Community Team,

We’re reaching out regarding feedback left on one of our orders that we believe is unrelated to our performance as a seller and should be reconsidered for removal.

Here’s the feedback left by the buyer:

"Seller wants you to pay shipping. Contacted amazon, seller must approve refund. Seller approves refund and I call back, now I have to wait 48 hrs. ."

Entire feedback comment is about fulfillment or customer service for an order

This is a review is about fulfillment or customer service for an order fulfilled by Amazon totally, but not a store review, so it is not within the scope of Feedback, which do meet Amazon guidelines for suppression.

We submitted a removal request via Feedback Manager, but were informed that the feedback does not violate the guidelines. The case is now closed, and we are unable to reopen it.

We’re asking for additional review and reconsideration.

What we are most looking forward to is helping us gone ahead and contacted internal relevant team, who could reach out to us in a new case directly, so that we can provide further explanation and corresponding evidence on this issue.

The comment unfairly impacts our seller performance metrics.

Feedback removal guidelines suggest that feedback not related to seller performance may be considered for removal.

We’ve seen other sellers receive help from Amazon Community Managers in similar situations, and we’re hoping for the same support here.

We would appreciate any assistance or guidance from @AmazonForumsModerator or other team members.As with most other cases, Seller Support were no help.

@Christine_Amazon

, you guys have always been helpful.

Can you or one of your colleagues please look into this case? This matter is not only vital but also deeply significant to us!

Thank you so much for your time and attention!

Best regards