Closing Global Selling Accounts - Going around in Circles
Hello,
I'm having a heck of a time closing my global selling accounts. I'm trying to close all of my European seller accounts. I was told by seller support that I have to log into each and request closure. The issue is that they are all suspended due to inactivity or account verification issues. I've never used the accounts. They were just arbitrary created when I activated global selling on my US sellers account. They are also in a different language which adds another level of complication.
When I logged into markets sellers account the case logs are limited to just appealing the suspension inorder to re-open the account. I don't want to re-open the account. I want to close the account. I sent an email using the only option giving and the response back was that I have to appeal to re-opening the account so it's active again and then request the account be closed. This doesn't make any sense. I've already lost an appeal to re-open a suspended accounts. So, I can't literally close the account.
I know this is crazy..
My UK account closure request actually went in an odd direction. When I requested account closure they responded with following.
///
Hello
We received your request to close your account. Once a seller may no longer sell on the site, it effectively closes the account.
Sincerely,
Repeat Contact Management Team
///
Unfortunately, that doesn't close my UK sellers account and it's still showing up on my health page (See attached picture)
I'm at a loss.. This is bonkers.
Any moderators out there that can assist would be truly appreciated.
Quick update.. I just received an official Amazon statement saying I just need to put the accounts on "Vacation" Unfortunately, all the accounts have been on "Vacation" for months now. They are still attached to my account. Again 2nd picture.
Martin
Closing Global Selling Accounts - Going around in Circles
Hello,
I'm having a heck of a time closing my global selling accounts. I'm trying to close all of my European seller accounts. I was told by seller support that I have to log into each and request closure. The issue is that they are all suspended due to inactivity or account verification issues. I've never used the accounts. They were just arbitrary created when I activated global selling on my US sellers account. They are also in a different language which adds another level of complication.
When I logged into markets sellers account the case logs are limited to just appealing the suspension inorder to re-open the account. I don't want to re-open the account. I want to close the account. I sent an email using the only option giving and the response back was that I have to appeal to re-opening the account so it's active again and then request the account be closed. This doesn't make any sense. I've already lost an appeal to re-open a suspended accounts. So, I can't literally close the account.
I know this is crazy..
My UK account closure request actually went in an odd direction. When I requested account closure they responded with following.
///
Hello
We received your request to close your account. Once a seller may no longer sell on the site, it effectively closes the account.
Sincerely,
Repeat Contact Management Team
///
Unfortunately, that doesn't close my UK sellers account and it's still showing up on my health page (See attached picture)
I'm at a loss.. This is bonkers.
Any moderators out there that can assist would be truly appreciated.
Quick update.. I just received an official Amazon statement saying I just need to put the accounts on "Vacation" Unfortunately, all the accounts have been on "Vacation" for months now. They are still attached to my account. Again 2nd picture.
Martin
11 replies
Seller_4zBzdtgCyS9EI
You can only close an account in good standing. So you gotta go through the pain to verify each one and then close them....
Seller_M4NWRaRnU1uDM
@Seller_p7fZ5OJOffXhc
I think I've done this same mistake. How do I put them on vacation mode or just close those accounts? They are not inactive yet
Seller_rsf8G4Y8sdNjr
Yes good luck with that.
Amazon UK and Europe seem to be a complete joke. I have followed all their procedures and jumped through so many hoops and all that I have a suspended accounts and stranded inventory.
Seller support in Europe responds to nothing. It is orders or magnitude worse than NA (I don't know how).
The funny thing is they kept asking me to sell our products overseas and then do not help at all and put up multiple road blocks.
Trying to set up Europe was a big mistake.
Troy_Amazon
Hi @Seller_p7fZ5OJOffXhc,
Thank you for your post and the screenshots you have provided.
At @Seller_4zBzdtgCyS9EI stated in their post, Amazon's policy will not allow a deactivated account to be closed. You will need to log into the EU marketplaces to first reactivate the accounts (I will address how to do this a bit later in the post). Once that is complete, you will then be able to close out the marketplaces in which you no long wish to sell. You can find more information about how to complete the closing process here.
Regarding the reason for the deactivations themselves, you are most likely correct when you state inactivity as the reason. When there is a lack of activity within a given marketplace, Amazon will deactivate the account after a given amount of time (which varies depending on the circumstances). Since it is all of the marketplaces in the EU region (based off the screenshot you have provided) that are affected, you will need to get those marketplaces reinstated. You may be facing a scenario where one appeal would be sufficient to reinstate all of the marketplaces rather than having to submit an appeal for each store. With this in mind, I would recommend checking your UK marketplace first for a performance notification regarding the deactivation, and submit the needed information from there. If no such performance notification is found within that marketplace, you would need to check each one until you find the reason for the deactivation. If you need assistance with that process, please feel free to share the reason for the deactivation, and we will be able to guide you accordingly.
Having said this, if your EU regions were indeed deactivated for just inactivity, you would most likely need to undergo reverification by submitting either a business license or a utility bill. The utility bill would need to meet the "document requirements" section found here. It would also need to be dated within the last 90 days, and exactly match the contact information within your account (name and address primarily).
It seems as though you are dealing with two different Amazon departments here. The case logs are typically how our Seller Support team communicates with Seller, whereas Account Health will reach out via performance notification. The quote from the case you have shared would seem to be from a branch of our Seller Support team, and they are essentially telling you that you need to take no further action from their perspective. However, from an Account Health perspective, you would still need to reinstate the account prior to closing it down permanently. I hope this provides some clarification about the issue you are describing.
Please feel free to reach out with any further questions or account updates, and we will assist you as best we can.
Regards,
Troy
Seller_mIs92krSxnwtf
EXACT same problem. I gave up a while ago.
