My USA and UK seller accounts are associated.
Dear Amazon Seller Support Team,
I am writing this letter as an appeal regarding the deactivation of my account.
Previously, I already had an active North America seller account with a different email address. I wanted to open a seller account in the UK market, so I established a company in the UK on December 31, 2023, and applied for a seller account. After my application, I received an email from your team stating, "Since you have a separate seller account in North America, you need to provide screenshots proving the account belongs to you."
I am the owner of both accounts, and despite using the same computer to open both accounts, I do not understand why my accounts are not being linked.
For my USA store to be activated, my UK account needs to be activated. Similarly, you request the activation of my USA account for my UK account to be activated. How can I do this? I am unsure how to resolve this situation.
I have provided as much detail as possible to clear up this confusion. I am ready to submit all documents you require for account activation. However, I cannot provide proof that the UK account is open because your Amazon Europe Seller Performance Team requires proof and screenshots of the USA account being activated.
Both sides require proof of activation, and I am unsure how to provide it. It is frustrating that both support teams seem unaware of each other's requirements.
If necessary, I am willing to participate in a video call with someone from your team to ensure this issue is clearly understood and resolved.
I have been waiting for a long time for my account to be activated. Please assist us in this matter.
I look forward to your response.
Sincerely,
My USA and UK seller accounts are associated.
Dear Amazon Seller Support Team,
I am writing this letter as an appeal regarding the deactivation of my account.
Previously, I already had an active North America seller account with a different email address. I wanted to open a seller account in the UK market, so I established a company in the UK on December 31, 2023, and applied for a seller account. After my application, I received an email from your team stating, "Since you have a separate seller account in North America, you need to provide screenshots proving the account belongs to you."
I am the owner of both accounts, and despite using the same computer to open both accounts, I do not understand why my accounts are not being linked.
For my USA store to be activated, my UK account needs to be activated. Similarly, you request the activation of my USA account for my UK account to be activated. How can I do this? I am unsure how to resolve this situation.
I have provided as much detail as possible to clear up this confusion. I am ready to submit all documents you require for account activation. However, I cannot provide proof that the UK account is open because your Amazon Europe Seller Performance Team requires proof and screenshots of the USA account being activated.
Both sides require proof of activation, and I am unsure how to provide it. It is frustrating that both support teams seem unaware of each other's requirements.
If necessary, I am willing to participate in a video call with someone from your team to ensure this issue is clearly understood and resolved.
I have been waiting for a long time for my account to be activated. Please assist us in this matter.
I look forward to your response.
Sincerely,
3 replies
Seller_ZVAz3d5lZuGid
"Dear Amazon Seller Support Team,"
This is NOT the seller support team, but a forum of other sellers, and none of us can help you with your problem as do not have access to your accounts. You need to open a case with seller support, either in US or UK.
Sakura_Amazon_
Hello @Seller_Y0APQEnqjhBE2,
This is Sakura from Amazon. Welcome to the Seller Forums .
I will transfer your question to the Account Health Support Team so they can assist you better.
Regards,
Sakura
Abella_AMZ
Hello @Seller_Y0APQEnqjhBE2,
This is Abella from Amazon to assist you.
We greatly appreciate you reaching out with your inquiry. Rest assured, we are committed to putting forth our utmost efforts to assist you with your query.
I understand that you need help to reactivate your account as it has been deactivated due to the relations with another account.
Please visit the US marketplace to investigate the cause by clicking on performance notification deactivation and attempt to reactivate it. Alternatively, you can use the "Call Me Now" button on the US marketplace to contact us for further assistance. Prior to submitting an appeal, it is necessary to reactivate the associated US account. Kindly follow the instructions outlined in the communication received for that specific account.
After reactivating your US marketplace account, you can submit your appeal from your UK account by clicking on "Submit Additional Information" and confirming that the policy violations in other marketplace accounts have been addressed.
If you need any further assistance, you can post here so that we or any of the sellers on forum can help you.
Regards,
Abella.
