Help! ！!Product and Food Safety Violations--Case ID 17854321451
My listing was suddenly removed on 22th May and said that my product violated product and food safety. I donnot know what went wrong. We read the related policy carefully and we believe that our product don’t have that risk.
Contact customer service and send the battery testing report, six sided diagram etc all the related test report. But i received a reply from customer service “ it is prohibited from sale and listing on Amazon. At this time, we will not be reviewing any documents for this product “
We have been waiting for a long time but there is still no any explanation. Would you please help me? The case ID is 17854321451
Help! ！!Product and Food Safety Violations--Case ID 17854321451
My listing was suddenly removed on 22th May and said that my product violated product and food safety. I donnot know what went wrong. We read the related policy carefully and we believe that our product don’t have that risk.
Contact customer service and send the battery testing report, six sided diagram etc all the related test report. But i received a reply from customer service “ it is prohibited from sale and listing on Amazon. At this time, we will not be reviewing any documents for this product “
We have been waiting for a long time but there is still no any explanation. Would you please help me? The case ID is 17854321451
6 replies
Seller_nRFmxiQg4EGrw
I see about 7-8 posts not just about this problem, but with almost identical wording (including mis-spelled words).
What is going on? Are you posting under different names to try to get attention? (Hint: if so, it's more likely to get people to not want to help).
Or are you using some sort of template from some "guru" that you are paying?
Seller_nRFmxiQg4EGrw
Sure, others encounter the same problem. But when they all use the EXACT same wording, it's suspicious to say the least.
Why not ask your guru who is providing the template? Or if you're copying from the other posters, you could just wait to see the response to them, since your problem is EXACTLY the same.
Something more is going on that random sellers having similar problems.
Seller_FUvybNd3AFJzC
Hello Amazon Team,
Regarding Product and Food Safety Violations issue--Case ID 17854321451, We read the related amazon policy carefully and we believe that our product don’t have that risk.
We sumbit all the related test report and as far there is no any explaintion
any people can help me ? thank you !
@Michelle_Amazon @Manny_Amazon@Glenn_Amazon@Stevie_Amazon
Glenn_Amazon
Hi there @Seller_FUvybNd3AFJzC,
I'm sorry you have had this difficulties with your product being identified as a Safety Risk. At this time I'm currently still investigating but at this time there is no option to appeal or provide documentation for this product. As soon as I have any additional information I will reach out to you here, however please note it may not be possible to get this product reinstated. Thank you for your understanding.
-Glenn
Glenn_Amazon
Greetings @Seller_FUvybNd3AFJzC,
At this time we have gotten additional messaging from our internal escalation Product Safety Team:
Hello,
We appreciate your patience during our review process for your product.
We’ve re-reviewed the customer reported safety concerns and determined your product may present a safety risk to Amazon customers. As a result of our review, your appeal is denied and this decision is final. We have removed your product from Amazon, and this product cannot be relisted. This affects all current listings and any FBA inventory.
Why is this happening?
Our review process involves analyzing customer complaints and reported safety incidents along with your selling history to make this decision. Following your appeal, we conducted a thorough re-review and were able to re-verify these concerns, leading us to conclude that your product continues to present a safety risk to our customers.
Our commitment to safety
At this point, there is no additional requirement from you to reverse this decision. We will reach out to you if this changes in the future. We understand this decision may be disappointing, and we don't make such determinations lightly. Amazon is committed to ensuring products sold on Amazon are safe for customers. This commitment sometimes means that even products with documentation adhering to safety standards may be subject to removal if customer safety risks are identified through customer reports or other means.
For more information about our policy, please visit the Requirements for lithium batteries and products powered by lithium batteries help page: https://sellercentral.amazon.com/help/hub/reference/external/200383420?locale=en-US
Required Actions
For FBA Inventory:
• You have 30 days from the first notice you received on this issue to remove your impacted inventory from our fulfillment centers
• Any inventory remaining after 30 days will be disposed of at your expense
• Create a removal order through Seller Central using these resources:
- Remove Inventory: https://sellercentral.amazon.com/gp/help/G200280650
- Fix Stranded Inventory: https://sellercentral.amazon.com/inventoryplanning/stranded-inventory/
What happens to your impacted orders?
For all Orders and Listings:
• All pending customer orders for this product(s) will be cancelled automatically
• You will not be penalized for the first-time cancellation of these listings
• Relisting this product(s) is prohibited
We appreciate your attention on this important matter.
Regards,
Amazon.com Product Safety
Thank you for your understanding.
-Glenn
