deactivation of account 3 section of the contract (sale of counterfeits)
Hi everyone,
We’ve been an FBA seller on Amazon for over 5 years. On the German marketplace, our Account Health Score was above 1000 points. We consistently sold around 24,000 units per month, generating an average monthly revenue of €250,000.
Throughout this time, we’ve never had any serious issues — until a recent situation involving the K18 product (ASIN: B0961ZS96M). Amazon conducted a bin check and determined our inventory was inauthentic. We were deceived by a supplier, and the affected stock has since been officially destroyed by Amazon.
We notified the K18 brand owner about the situation and provided full details of the supplier involved. We’ve also implemented new internal procedures to verify all future suppliers and inventory more strictly.
Unfortunately, Amazon continues to request invoices dated before the customer complaints — which we are unable to provide due to the fraud. The invoices we submitted for our current, authentic FBA inventory were not accepted.
Has anyone been in a similar situation and successfully reinstated their account? Is there any path forward when you can no longer provide valid pre-complaint invoices from a verified supplier?
I would greatly appreciate any advice or shared experiences.
deactivation of account 3 section of the contract (sale of counterfeits)
Hi everyone,
We’ve been an FBA seller on Amazon for over 5 years. On the German marketplace, our Account Health Score was above 1000 points. We consistently sold around 24,000 units per month, generating an average monthly revenue of €250,000.
Throughout this time, we’ve never had any serious issues — until a recent situation involving the K18 product (ASIN: B0961ZS96M). Amazon conducted a bin check and determined our inventory was inauthentic. We were deceived by a supplier, and the affected stock has since been officially destroyed by Amazon.
We notified the K18 brand owner about the situation and provided full details of the supplier involved. We’ve also implemented new internal procedures to verify all future suppliers and inventory more strictly.
Unfortunately, Amazon continues to request invoices dated before the customer complaints — which we are unable to provide due to the fraud. The invoices we submitted for our current, authentic FBA inventory were not accepted.
Has anyone been in a similar situation and successfully reinstated their account? Is there any path forward when you can no longer provide valid pre-complaint invoices from a verified supplier?
I would greatly appreciate any advice or shared experiences.
1 reply
Luna_Amazon
Hello @Seller_8ZoJjDtnyanrp,
Based on my observations from your post, I understand you struggle with the reactivation of your account.
I understand that you lost the selling privileges on Amazon after a bin check as amazon determined Your inventory to be inauthentic.
There are two manners of reactivating your account.
The first would be to provide the invoices dated before your account deactivation. The invoice requirements:
- Invoices issued in the last 365 days (invoice should be dated before the ship by date)
- Reflect sales volume during the last 365 days since the enforcement date.
- Include contact information for supplier AND buyer, including name, phone number, address, and websites
- File formats must meet either .pdf, .jpg, .png, or .gif files These documents must be authentic and unaltered; however Sellers can remove pricing information or circle/highlight the ASIN in question.
- Invoices should be a standard invoice, commercial invoice, retail receipt, order confirmations, or liquidation invoices.
- Invoices are accepted in the following languages. English, Arabic, Chinese, Dutch, French, German, Italian, Japanese, Korean, Polish, Portuguese, Swedish, Spanish and Turkish.
In certain circumstances Future Invoices are accepted.
The future invoice requirements:
- Copies of final invoices or receipts from a new supplier after the deactivation date
- These documents should reflect at least 10 units of inventory.
- Include the business details for the new supplier, including the business name, business phone number, business address, and website.
- Pricing may be removed, but the rest of the document must be visible.
- Files must be in .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered.
- Invoices are accepted in the following languages. English, Arabic, Chinese, Dutch, French, German, Italian, Japanese, Korean, Polish, Portuguese, Swedish, Spanish and Turkish.
Thank you for your post. I hope my response is beneficial towards your business.
Regards,
Luna
