AMAZON REFUNDING
WHY IS AMAZON AUTO REFUNDING PEOPLE AND THE BUYERS ARE KEEPING THE PRODUCTS I EVEN HAD A BUYER SAY THEY DID NOT RECEIVE THE ITEM WHICH TRACKING SAID DIFFERENT BUT STILL AMAZON TOOK THERE SIDE I TRY TO APPEAL WITH NO RESULTS
AMAZON REFUNDING
WHY IS AMAZON AUTO REFUNDING PEOPLE AND THE BUYERS ARE KEEPING THE PRODUCTS I EVEN HAD A BUYER SAY THEY DID NOT RECEIVE THE ITEM WHICH TRACKING SAID DIFFERENT BUT STILL AMAZON TOOK THERE SIDE I TRY TO APPEAL WITH NO RESULTS
4 replies
Seller_OvL8C4BJWiuS9
Are you referring to RFS (refund at first scan)? Or are you referring to A-Z Claims?
Dominic_Amazon
Hi @Seller_qG2jkERzMakiH,
Dominic from Amazon here, happy to help with this. Can you please provide me with the order id of this? @Seller_OvL8C4BJWiuS9 did provide some helpful information. Refund at first scan is a program Amazon offers.
Amazon issues a Refund at First Scan for items returned through Amazon’s Prepaid Returns Label program. With Refund at First Scan, a buyer receives a refund when the returned item is dropped off at a designated carrier location using a prepaid return label that was issued by us. Returns that are self-ship or use a label paid for by the seller are not eligible for a refund at first scan
Best,
Dominic
