Unable to Verify my identity
Hello,
I received an email about a performance notice to verify identity a few days ago.
I followed the verify button and it leads me to my account info page with no indication on where to submit anything. And now my listed items are active but unavailable on the amazon site.
I was wondering if you could sent me a direct link, so that I can verify my identity.
Thank you
Case ID: 15501548151
Unable to Verify my identity
Hello,
I received an email about a performance notice to verify identity a few days ago.
I followed the verify button and it leads me to my account info page with no indication on where to submit anything. And now my listed items are active but unavailable on the amazon site.
I was wondering if you could sent me a direct link, so that I can verify my identity.
Thank you
Case ID: 15501548151
1 reply
Stevie_Amazon
Hey there @Seller_VPjq54tDuhQ0X,
Thanks so much for posting here in the Seller Forums. I greatly apologize for the delay in responses from the moderating team and I. I hope this finds you well!
I received an email about a performance notice to verify identity a few days ago.
I followed the verify button and it leads me to my account info page with no indication on where to submit anything. And now my listed items are active but unavailable on the amazon site.
I understand you have questions regarding the identity verification request you received recently.
I have taken a look into your account and this case.
Your account is currently active from the information I have encountered here. It appears your store is currently in vacation mode for US and MX marketplaces, which can prevent any active listings and sales. I suggest looking over this page about inactive listings for further assistance.
Please let us know if you need further assistance,
Stevie.
