Buyer wants to withdraw A to Z claim
Hi, fellow sellers,
Buyer wants to withdraw an A to Z claim but the problem is that he has already been refunded by Amazon.
Is that possile and if yes, would I get my money back?
Buyer wants to withdraw A to Z claim
Hi, fellow sellers,
Buyer wants to withdraw an A to Z claim but the problem is that he has already been refunded by Amazon.
Is that possile and if yes, would I get my money back?
2 replies
Seller_OvL8C4BJWiuS9
We have had that happen recently. It took a lot of appealing. Are you communicating with the buyer through Amazon's messaging system? It took about a month of back and forth fighting the claim, but in the end, it was closed, and we did get the money back.
Danny_Amazon
hello @Seller_lTKc1rGR587vC- thanks for the post, and glad to see the other seller in this thread has had success in the same situation.
Yes, your buyer can withdraw their claim, and you may appeal any claim decision, making sure to communicate any relevant documents needed for the review within buyer seller messaging as @Seller_OvL8C4BJWiuS9indicated!
Feel free to keep us informed on the progress here in case we can help answer any questions.
Thanks,
Danny
