Account under review for over 2 months
Hello, need help please:
Received this Jan. 30th:
Dear Seller,
Your account is currently under review as we believe that your account or a related account may have been used to engage in deceptive or illegal activity that harms customers and our store.
(Amazon then asks for various documents they want to see over a phone verification video call...completed Feb 7th)
this notice ends with this: After your verification interview is complete, we will review the results and respond with the outcome within 5 business days.
The next notice from Amazon (also on Feb. 7th) says thank you for the video call, now send in all info: so all documents provided, all 3 products in question the manufacturer confirmed authentic and provided a LOA
Currently every 3-5 days receiving this notice from Amazon:
We are currently reviewing your appeal. We understand the importance of resolving this matter as soon as possible and are working diligently to provide you with a resolution. It may take us 3 business days to complete our review and provide you with a final decision. We appreciate your patience and understanding during this process.
We have thousands in FBA products not available for sale, being held by Amazon; we have huge payments being "held in reserve", and we have pallets that cannot be sent in, as FBA shipments are on hold.
all metrics are healthy and good
can an Amazon rep please look and get us a resolution?
thank you.
Account under review for over 2 months
Hello, need help please:
Received this Jan. 30th:
Dear Seller,
Your account is currently under review as we believe that your account or a related account may have been used to engage in deceptive or illegal activity that harms customers and our store.
(Amazon then asks for various documents they want to see over a phone verification video call...completed Feb 7th)
this notice ends with this: After your verification interview is complete, we will review the results and respond with the outcome within 5 business days.
The next notice from Amazon (also on Feb. 7th) says thank you for the video call, now send in all info: so all documents provided, all 3 products in question the manufacturer confirmed authentic and provided a LOA
Currently every 3-5 days receiving this notice from Amazon:
We are currently reviewing your appeal. We understand the importance of resolving this matter as soon as possible and are working diligently to provide you with a resolution. It may take us 3 business days to complete our review and provide you with a final decision. We appreciate your patience and understanding during this process.
We have thousands in FBA products not available for sale, being held by Amazon; we have huge payments being "held in reserve", and we have pallets that cannot be sent in, as FBA shipments are on hold.
all metrics are healthy and good
can an Amazon rep please look and get us a resolution?
thank you.
8 replies
Seller_LImVvUWeyiCfQ
You'll need to post a case ID number in order for any of the Community Managers to assist you.
Cade_Amazon
Hello @Seller_kIGKu990rfs2W,
Thank you for utilizing the seller forums. I hope all is well.
As you have mentioned, I understand that your account has been under review for 2 months.
Received this Jan. 30th:
Dear Seller,
Your account is currently under review as we believe that your account or a related account may have been used to engage in deceptive or illegal activity that harms customers and our store.
(Amazon then asks for various documents they want to see over a phone verification video call...completed Feb 7th)
this notice ends with this: After your verification interview is complete, we will review the results and respond with the outcome within 5 business days.
The next notice from Amazon (also on Feb. 7th) says thank you for the video call, now send in all info: so all documents provided, all 3 products in question the manufacturer confirmed authentic and provided a LOA
I see that you have provided information from the performance notification you have received. Can you provide a screen shot of the entire performance notification from 01/30/2024 and 02/07/2024 so we can better assist you.
We have thousands in FBA products not available for sale, being held by Amazon; we have huge payments being "held in reserve", and we have pallets that cannot be sent in, as FBA shipments are on hold.
all metrics are healthy and good
can an Amazon rep please look and get us a resolution?
I understand that your products, funds and shipments are on hold. Have you received any updates from the team about this issue?
Thank you @Seller_LImVvUWeyiCfQ for your assistance. @Seller_kIGKu990rfs2W, I have looked up the case ID that you have provided but I was not able to find any information. I see that you have mentioned that you don't have for the actual issue but do you have a different case ID you are able to provide?
The forums community and I are here to assist you. Please let us know if you have any additional questions or concerns from this point forward.
Best wishes,
Cade
Stevie_Amazon
Hi there @Seller_kIGKu990rfs2W,
Thank you for utilizing the Seller Forums.
Currently every 3-5 days receiving this notice from Amazon:
We are currently reviewing your appeal. We understand the importance of resolving this matter as soon as possible and are working diligently to provide you with a resolution. It may take us 3 business days to complete our review and provide you with a final decision. We appreciate your patience and understanding during this process.
I understand you have recently have completed an video verification interview and submitted documents requested by Amazon and have yet to receive an update.
Received this March 14th, 17th, and 20th:
Dear Seller,
We are currently reviewing your appeal. We understand the importance of resolving this matter as soon as possible and are working diligently to provide you with a resolution. It may take us 3 business days to complete our review and provide you with a final decision. We appreciate your patience and understanding during this process.
the other cases opened to try and find out how to get this resolved: Case ID 14777636111 & 14774683991
At this time, it does appear there have been an influx of situations such as the one you are experiencing. For this reason, it is taking the applicable team longer to review and verify the information submitted. While we are unable to request a speedier resolution, I do suggest continuing to monitor your account, performance notifications, e-mails, and case logs for further communication. Your patience is greatly appreciated.
Please feel free to continue to update this thread when you do receive further communication, as the community, moderating team, and I are here to support you.
Stevie.
