Anyone Else Seeing a Spike In "Defective"?
I've seen quite a bit more "DEFECTIVE" dispositions in the past week. All of these items left my warehouse in perfect condition, using Amazon Partnered Carrier.
Do we have any recourse here? Support seems to think the defective bucket is the final gotcha for warehouse mishandling/damages Amazon doesn't want to accept responsibility for.
Any advice/help is greatly appreciated
Anyone Else Seeing a Spike In "Defective"?
I've seen quite a bit more "DEFECTIVE" dispositions in the past week. All of these items left my warehouse in perfect condition, using Amazon Partnered Carrier.
Do we have any recourse here? Support seems to think the defective bucket is the final gotcha for warehouse mishandling/damages Amazon doesn't want to accept responsibility for.
Any advice/help is greatly appreciated
9 replies
Seller_HjfyVYcuJdbTf
Yes, I have been. One return customer said they bought by mistake. Now it's "Defective"?
I've never gotten any Defective and now have 5 ASINs. Somethings is amiss
CASE ID 16506059731
Christine_Amazon
Hello @Seller_HjfyVYcuJdbTf
Christine here from Amazon Forums.
I was checking your case and I do see that there is an open case with an ongoing investigation.
Please follow up on this case 16616910921 and if by any chance you still have problems after they provide you with a resolution let me know to see if an escalation is possible.
Christine.
Christine_Amazon
Hello @Seller_ldfM67kVep21O
Christine here.
Can you please share the case ID with our Seller Support team?
If you have not opened a case with them, you can click here to reach them out.
Christine
