Seller account has been deactivated and can not reactivate
I've reached out for help but the Amazon teams continues to tell me I'm using the wrong contact.
I'm trying to reactivate my account but it gives me the following screenshot.
I have no outstanding violations. How do I proceed??
Seller account has been deactivated and can not reactivate
I've reached out for help but the Amazon teams continues to tell me I'm using the wrong contact.
I'm trying to reactivate my account but it gives me the following screenshot.
I have no outstanding violations. How do I proceed??
7 replies
Seller_nRFmxiQg4EGrw
Amazon would have sent you an e-mail explaining why you are deactivated. Post that, and someone may be able to help.
Seller_kIukTwdhvntAp
What do your Account Health notifications show? Are there any red flags?
NOTE -- some of the most serious issues DO NOT show up there!
@Seller_nRFmxiQg4EGrw is correct. What did they send you?
Seller_O4i29fpwSrNoR
Looks like you have never used this account...
you have a credit card in file? Not debit?
I am guessing if it isn't violations, its set up...
Emet_Amazon
Hello @Seller_0vzGxfozDyWSf,
Thank you for sharing your concerns with your account deactivation.
I've reached out for help but the Amazon teams continues to tell me I'm using the wrong contact.
I'm trying to reactivate my account but it gives me the following screenshot.
I have no outstanding violations. How do I proceed??
Since you mentioned have a serious concern with the account deactivation, with little to no guidance or information on how to proceed, this would appear that this situation occurred quite some time ago. Due to the lack of information currently available. I have reached out to the appropriate teams to gather more information on your behalf. Once I have some additional information I can share, I will reach back you to keep you informed on our progress.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_0vzGxfozDyWSf,
Thank you for your patience
I am reaching back out as I have received an update on the situation from our teams. At this time and as of earlier this morning, the account has been reinstated. Since the reactivation recently took place, you may continue to see banners or notices surrounding the account being deactivation. If you continue to see any account deactivation banners after 48 hours, please follow up with screenshots of any remaining issues.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Seller_TvaTXH61RRGLO
Because you left them lapse for more than 6 months? You still have to address them if you want your account back.
