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Seller_GFH88sQvPEDFd

Shipping Automation Settings - negative feedback

Does anyone use these settings?

We do, however we have received negative feedback but cannot get seller support to acknowledge there own policy which states as follows:

With SSA enabled, your account health is protected from negative feedback due to late deliveries, and we will suppress negative feedback related to late deliveries on your SSA orders, as long as:

You shipped the orders on time

You provided valid tracking information

At ship confirm, you used a shipping service that matches (or is faster than) the service that was used by SSA used to calculate delivery promise. You can see what method was used on Order Detail page and Order API.

The order was shipped domestically.

We have opened multiple cases but we keep getting referred to Feedback Manager which isnt relevant for these orders shipped through SSA.

Ridiculously poor again from Amazon, SS do not even know the policy exists and quite clearly doesnt protect your account at all.

45 views
4 replies
Tags:Account Health
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user profile
Seller_GFH88sQvPEDFd

Shipping Automation Settings - negative feedback

Does anyone use these settings?

We do, however we have received negative feedback but cannot get seller support to acknowledge there own policy which states as follows:

With SSA enabled, your account health is protected from negative feedback due to late deliveries, and we will suppress negative feedback related to late deliveries on your SSA orders, as long as:

You shipped the orders on time

You provided valid tracking information

At ship confirm, you used a shipping service that matches (or is faster than) the service that was used by SSA used to calculate delivery promise. You can see what method was used on Order Detail page and Order API.

The order was shipped domestically.

We have opened multiple cases but we keep getting referred to Feedback Manager which isnt relevant for these orders shipped through SSA.

Ridiculously poor again from Amazon, SS do not even know the policy exists and quite clearly doesnt protect your account at all.

Tags:Account Health
00
45 views
4 replies
Reply
4 replies
user profile
Ezra_Amazon

Hi @Seller_GFH88sQvPEDFd,

Thanks for getting in touch.

Could you kindly provide the case ID for the feedback you've requested removal via Feedback Manager?

Regards, Ezra

00
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user profile
Seller_GFH88sQvPEDFd

Shipping Automation Settings - negative feedback

Does anyone use these settings?

We do, however we have received negative feedback but cannot get seller support to acknowledge there own policy which states as follows:

With SSA enabled, your account health is protected from negative feedback due to late deliveries, and we will suppress negative feedback related to late deliveries on your SSA orders, as long as:

You shipped the orders on time

You provided valid tracking information

At ship confirm, you used a shipping service that matches (or is faster than) the service that was used by SSA used to calculate delivery promise. You can see what method was used on Order Detail page and Order API.

The order was shipped domestically.

We have opened multiple cases but we keep getting referred to Feedback Manager which isnt relevant for these orders shipped through SSA.

Ridiculously poor again from Amazon, SS do not even know the policy exists and quite clearly doesnt protect your account at all.

45 views
4 replies
Tags:Account Health
00
Reply
user profile
Seller_GFH88sQvPEDFd

Shipping Automation Settings - negative feedback

Does anyone use these settings?

We do, however we have received negative feedback but cannot get seller support to acknowledge there own policy which states as follows:

With SSA enabled, your account health is protected from negative feedback due to late deliveries, and we will suppress negative feedback related to late deliveries on your SSA orders, as long as:

You shipped the orders on time

You provided valid tracking information

At ship confirm, you used a shipping service that matches (or is faster than) the service that was used by SSA used to calculate delivery promise. You can see what method was used on Order Detail page and Order API.

The order was shipped domestically.

We have opened multiple cases but we keep getting referred to Feedback Manager which isnt relevant for these orders shipped through SSA.

Ridiculously poor again from Amazon, SS do not even know the policy exists and quite clearly doesnt protect your account at all.

Tags:Account Health
00
45 views
4 replies
Reply
user profile

Shipping Automation Settings - negative feedback

by Seller_GFH88sQvPEDFd

Does anyone use these settings?

We do, however we have received negative feedback but cannot get seller support to acknowledge there own policy which states as follows:

With SSA enabled, your account health is protected from negative feedback due to late deliveries, and we will suppress negative feedback related to late deliveries on your SSA orders, as long as:

You shipped the orders on time

You provided valid tracking information

At ship confirm, you used a shipping service that matches (or is faster than) the service that was used by SSA used to calculate delivery promise. You can see what method was used on Order Detail page and Order API.

The order was shipped domestically.

We have opened multiple cases but we keep getting referred to Feedback Manager which isnt relevant for these orders shipped through SSA.

Ridiculously poor again from Amazon, SS do not even know the policy exists and quite clearly doesnt protect your account at all.

Tags:Account Health
00
45 views
4 replies
Reply
4 replies
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Ezra_Amazon

Hi @Seller_GFH88sQvPEDFd,

Thanks for getting in touch.

Could you kindly provide the case ID for the feedback you've requested removal via Feedback Manager?

Regards, Ezra

00
Follow this discussion to be notified of new activity
user profile
Ezra_Amazon

Hi @Seller_GFH88sQvPEDFd,

Thanks for getting in touch.

Could you kindly provide the case ID for the feedback you've requested removal via Feedback Manager?

Regards, Ezra

00
user profile
Ezra_Amazon

Hi @Seller_GFH88sQvPEDFd,

Thanks for getting in touch.

Could you kindly provide the case ID for the feedback you've requested removal via Feedback Manager?

Regards, Ezra

00
Reply
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