I've been having the same issue now for 6 months (half a year) trying to reactivate my account after a small discrepancy on companies house as I use a mailing address so my home address isn't listed publicly as that's where I run my business from currently.

My account is verified but have been asked to send documents to VATSUBMIT email address. I have sent every document know to man to prove I am a UK based business literally everything has been sent bar my DNA. And I just receive the same generic email stating my account needs to be verified which seller centre shows as successfully verified.

Why does amazon not have a small team that can just call you and resolve this simple issue? I send documents wait 2-3 weeks and get the same response every time verify your account send documents, 6 months this has now been happening, where is the amazon support to get businesses onboarded? I've had no help on this matter apart from the team on call me now saying they will escalate the case to the VAT / KYC team to then receive the same email and start the circle all over again!!!!!!

This is the most frustrating platform and customer service I have ever come across I listed on a similar Chinese platform who instantly set up a WhatsApp group gave me 8 contacts personally and onboarded me without a problem in days including all the 3rd party syncing with shopify the comparison between the two has now got me to the point of not even wanting to list my business on amazon, because if I have issues in the future who is gonna help as NO ONE is available to help!!!!!!

Is anyone else having this same issue or is anyone available to actually take this case in hand and fix it??????