Account Hacked Due to Ongoing Unauthorized Access Issues
Hello Amazon Seller Support and Community
I am writing to urgently seek help in regaining full control over our compromised Amazon Seller account under the name Tatty Goose Limited (Removed by moderator). We've experienced significant disruptions in our operations across the US, Canada, and Mexico marketplaces due to unauthorized access.
Incident Overview:
In September 2022, we received a suspicious security check message via our Amazon account. After confirming its legitimacy with Amazon support, we followed the instructions for identity verification. Unfortunately, an individual named "Kandyba Svitlana" subsequently gained unauthorized access. This breach led to a series of disruptive activities, including spam emails that obscured legitimate communications from Amazon.
The situation escalated with our accounts in the US, Canada, and Mexico being permanently terminated, presumably during Amazon's attempts to remove the hacker. This has severely impacted our ability to manage and secure our account, and we've lost all permissions necessary to access or manage our account or to reach out to Amazon support for help.
Chronology of Communications:
Regular contact was maintained with Angela from Amazon US (Amazon US Sales Rep) , who escalated the issue to the Abuse Escalations and Selling Partner Account Compromise specialists.
As of March 7, 2023, we were informed that the unauthorized user had been removed, but further checks showed that unauthorized access continues.
We are now unable to create a new seller account for North America due to our terminated status, with error messages urging new credentials for registration.
Account Hacked Due to Ongoing Unauthorized Access Issues
Hello Amazon Seller Support and Community
I am writing to urgently seek help in regaining full control over our compromised Amazon Seller account under the name Tatty Goose Limited (Removed by moderator). We've experienced significant disruptions in our operations across the US, Canada, and Mexico marketplaces due to unauthorized access.
Incident Overview:
In September 2022, we received a suspicious security check message via our Amazon account. After confirming its legitimacy with Amazon support, we followed the instructions for identity verification. Unfortunately, an individual named "Kandyba Svitlana" subsequently gained unauthorized access. This breach led to a series of disruptive activities, including spam emails that obscured legitimate communications from Amazon.
The situation escalated with our accounts in the US, Canada, and Mexico being permanently terminated, presumably during Amazon's attempts to remove the hacker. This has severely impacted our ability to manage and secure our account, and we've lost all permissions necessary to access or manage our account or to reach out to Amazon support for help.
Chronology of Communications:
Regular contact was maintained with Angela from Amazon US (Amazon US Sales Rep) , who escalated the issue to the Abuse Escalations and Selling Partner Account Compromise specialists.
As of March 7, 2023, we were informed that the unauthorized user had been removed, but further checks showed that unauthorized access continues.
We are now unable to create a new seller account for North America due to our terminated status, with error messages urging new credentials for registration.
1 reply
Ash_AMZ
Hello @Seller_Kd7y3upUf2G34,
Ash here to assist. It has been understood that you are having concerns on the account compromise.
Please review the below steps and complete each steps to ensure your selling account is secure.
1) Secure your account.
-- Reset your account password by using the "Forgot your password?" link on the Seller Central sign in page.
-- Use a new, unique password for your Amazon selling account that you do not use for any other account or website.
-- Change the email address associated with your selling account to prevent future unauthorized access.
-- Ensure 2 factor authentication is required on all devices.
2) Review your account for unauthorized changes:
-- Verify your payment information in Seller Central is accurate.
-- Review all users with access to your account by checking permissions in your User Permissions.
-- Update your contact information by reviewing your Notification Preferences.
-- Review your inventory to ensure that all remaining listings are accurate. Be sure to review the pricing, condition notes, and any other listing settings that may have been changed.
-- Ensure the information in your Seller Central Profile is accurate and does not include any information added by the unauthorized user.
3) Take proactive steps to prevent future compromises:
-- Identify how the unauthorized party may have accessed your personal information such as your email address, Amazon password, physical address, credit card information, or other details.
-- Take corrective steps to address the method in which the unauthorized party accessed your information.
-- Implement proactive steps to protect your account such as good password practices and staying informed and alert about potential phishing attempts.
Please comment here if you need more assistance. The forums community and I, are here to assist with your concerns.
Regards,
Ash.
