Request for clarification and resolution regarding suspension of Amazon Seller Account
So I sent this to Amazon Seller Support through the website:
"
I hope this email finds you well. I am writing to inquire about the deactivation of my Amazon Seller Account. According to the deactivation email, my account was deactivated due to the selection of ‘Individual’ when creating the account and also due to failed verification payments.
I want to request clarification on the deactivation of my account and a resolution to the issue. I understand that I am required to submit certain documents from the ‘Account Health’ section, however, I cannot access it due to a systematic error. Can you please advise me on how I can submit the required documents? I have also attached a screen recording here to show the systematic error (copy-paste the link on a web browser to view the screen recording using google drive): https://drive.google.com/file/d/1ckF5FW7RrkktT9lopYeQXn0dEntaijst/view?usp=sharing
Furthermore, I would like to inform you that the reason for the failed verification payments was that my card was lost, leading to a decline in my bank account. I have since resolved this issue and my bank account is now in good standing, but I received a new bank card which I have already updated on the Amazon Seller Central Website.
I would greatly appreciate your assistance resolving this matter as I am eager to continue selling on Amazon. Please let me know if there is any additional information or documentation that I can provide to help resolve this issue, and how to submit them due to the systematic error as stated above.
Thank you for your time and consideration. I look forward to your prompt response.
"
They basically replied that they cannot help me with that as they only help in appealing. It’s actually not ‘they’ but it’s an automated message saying that they simply cannot help - implying that the emails provided are no longer functioning as they are non-existent.
I’m using Amazon Forums as there’s no way to contact Amazon Seller Support as Seller Support is disabled when an account is deactivated. I’ll be active during the next few days on Amazon Forums so I’ll be waiting for your response!
Any help is appreciated!
Seller_7VbclcPFFRTnc
Op won’t be able to contact SS as they are suspended
They also had the legal entity section opened already by amazon who told them to change it - but op missed the deadline
Last option is managingdirector@amazon.co.uk
57 replies
Seller_7VbclcPFFRTnc
they are correct, they won’t be able to respond as its a verification issue
basically they have suspended you as you are registered as a private individual on amazon but trading as a business
as such, you need to choose which legal entity you are - sole trader or ltd company and amend your details accordingly and upload proof
Seller_Iti0OkAyMPN7I
I have just been through this process with a card replacement, the fix was to add a new card not replace the card and ensure the address matches the one you have registered at both the Bank and Amazon, clicking replace card puts in some bad information which caused the bank to reject, it took me 10 days to get the transaction details from Amazon for the bank to confirm they were sending a load of blank information with just my city. Adding new Card and Address card verified in less than 5 mins
Seller_y1yRbp1RrHPeY
No, that email was the first email about deactivation and for reappeal you can reply within 30 days.
Seller_AyeCE58G1ijrA
never blamed anyone just disappointed that I can’t contact anyone.
Also I got a reply!! Working on it now. I sent them an email yesterday and now they updated the link!!
Seller_aLk5FfP2racDU
Hello @Royale_Co,
This is Xeno from Amazon to help you with your concerns.
We understand your concern regarding the account deactivation. Let’s work together in finding the solution.
I really appreciate you for the information that you have provided in the form of screenshots, which has made things easy to understand.
Firstly, I would like to thank @The_Little_Shop for providing such valuable insights in order to help another seller on the Amazon platform.
I’m glad that you received a reply from the respective team, please ensure that you work with the team accordingly and provide them the information requested so that they can review it for you and help you with the best possible resolution.
In case you still have any further questions, the forums community and I are here to support you. Please let us know how we can help you from this point forward.
Regards,
Xeno
