Seller_TT9EpzISVpjWU
2 return request was approved by Amazon for the same order
I received today 2 return requests already authorized automatically for the same order having 2 different reasons for the return
1- The Item defective or doesn’t work
2- The product is damaged, but the shipping box is OK
what should I do in this case?
Tags:Return shipment
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Seller_TT9EpzISVpjWU
2 return request was approved by Amazon for the same order
I received today 2 return requests already authorized automatically for the same order having 2 different reasons for the return
1- The Item defective or doesn’t work
2- The product is damaged, but the shipping box is OK
what should I do in this case?
2 replies
Seller_ImP1urpxemf0A
If you don't for whatever reason have automatic refund set up just issue a return label on 1 of the requests. Once item is returned to you issue the refund. After that I assume the other request will show the refund was initiated as well.
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