Amazon Claims “Delivered” but UPS Confirms INVALID Tracking – No Reimbursement for Missing Inventory
Hi everyone,
I’ve been battling an extremely frustrating issue with Amazon Seller Support for over 3 months now, and I’m hoping someone here has dealt with something similar—or a moderator can finally help escalate this.
The Situation:
I created a removal order (2501021DHO) for some oversized FBA units. Amazon claims the order was delivered to me on Feb 14, 2025, with tracking ID: 1Z939VV26800285295. However:
• I never received anything.
• These are large, oversized products—not something that could be missed or lost on my doorstep.
• I contacted UPS directly, and their senior support staff confirmed that the tracking number is INVALID and no delivery was ever made. I have screenshots of this.
Amazon keeps claiming it was delivered based on their “internal tools,” but those tools don’t match reality. They’ve refused to reimburse me or accept that this shipment was never actually handed off to the carrier.
It Gets Worse:
To try and recover some of the inventory that was returned to FC, I submitted another removal order (2503181M8I). It’s now well overdue, with no valid tracking and no movement—the exact same issue repeating itself.
The Latest Response?
After months of denying reimbursement based on their “delivered” claim, they’ve suddenly told me the ASIN is now considered prohibited under the FBA policy—which makes no sense because:
• Amazon accepted it into FBA originally.
• It was stored for months.
• Two removal orders were processed for it.
They never mentioned this once during the entire investigation until now, when it became clear reimbursement would be due.
What I’ve Tried:
• Contacted UPS directly and got written confirmation: no delivery, tracking invalid.
• Escalated multiple times through Seller Support.
• Repeated requests for a senior rep or escalation team – ignored.
• Submitted proof of the invalid tracking number – ignored.
• Threatened legal action – still no real response.
I Need Help:
• Has anyone experienced this kind of “phantom delivery” where tracking doesn’t exist but Amazon claims it was delivered?
• How can I get a real escalation—preferably through Executive Seller Relations or a team that actually investigates?
• Any mods here able to flag this for higher review?
This has cost me inventory and time, and I’m honestly losing faith in the support system. If anyone has advice, templates, escalation contacts, or even encouragement—I’d appreciate it.
@Sarah_Amzn @Maja_Amazon @Spencer_Amazon @Sakura_Amazon_ @Simon_Amazon
Thanks in advance.
Amazon Claims “Delivered” but UPS Confirms INVALID Tracking – No Reimbursement for Missing Inventory
Hi everyone,
I’ve been battling an extremely frustrating issue with Amazon Seller Support for over 3 months now, and I’m hoping someone here has dealt with something similar—or a moderator can finally help escalate this.
The Situation:
I created a removal order (2501021DHO) for some oversized FBA units. Amazon claims the order was delivered to me on Feb 14, 2025, with tracking ID: 1Z939VV26800285295. However:
• I never received anything.
• These are large, oversized products—not something that could be missed or lost on my doorstep.
• I contacted UPS directly, and their senior support staff confirmed that the tracking number is INVALID and no delivery was ever made. I have screenshots of this.
Amazon keeps claiming it was delivered based on their “internal tools,” but those tools don’t match reality. They’ve refused to reimburse me or accept that this shipment was never actually handed off to the carrier.
It Gets Worse:
To try and recover some of the inventory that was returned to FC, I submitted another removal order (2503181M8I). It’s now well overdue, with no valid tracking and no movement—the exact same issue repeating itself.
The Latest Response?
After months of denying reimbursement based on their “delivered” claim, they’ve suddenly told me the ASIN is now considered prohibited under the FBA policy—which makes no sense because:
• Amazon accepted it into FBA originally.
• It was stored for months.
• Two removal orders were processed for it.
They never mentioned this once during the entire investigation until now, when it became clear reimbursement would be due.
What I’ve Tried:
• Contacted UPS directly and got written confirmation: no delivery, tracking invalid.
• Escalated multiple times through Seller Support.
• Repeated requests for a senior rep or escalation team – ignored.
• Submitted proof of the invalid tracking number – ignored.
• Threatened legal action – still no real response.
I Need Help:
• Has anyone experienced this kind of “phantom delivery” where tracking doesn’t exist but Amazon claims it was delivered?
• How can I get a real escalation—preferably through Executive Seller Relations or a team that actually investigates?
• Any mods here able to flag this for higher review?
This has cost me inventory and time, and I’m honestly losing faith in the support system. If anyone has advice, templates, escalation contacts, or even encouragement—I’d appreciate it.
@Sarah_Amzn @Maja_Amazon @Spencer_Amazon @Sakura_Amazon_ @Simon_Amazon
Thanks in advance.
2 replies
Seller_mS10UjVYuuGor
Amazon is a huge operation where things will occasionally go wrong. From what you describe you have far more patience than I would, after a second delivery failure the matter would be with my solicitors, just threatening legal action will have no effect.
Now Amazon are ignoring your emails they are done and/or filing them under 'too tricky to deal with' and the ball is back in your court of how to proceed, your options include:
1) Forget it and move on, if your loss is low value and you'd rather less stress than a moral victory this may be an option.
2) Mediation, possibly not the ideal solution in this case but at least it would be looked over by someone else. May take a long time.
3) Legal action, from what you describe you've been playing by Amazon rules for long enough and are getting nowhere. If you sue Amazon for both your stock and the time you've spent beyond the first removal request the onus is back on them. Amazon rules no longer apply, the rule of law does. Amazon will have to decide if they wish to defend themselves or settle. If what you say is completely accurate it is highly likely that Amazon will settle at the latest opportunity before it reaches court.
4) Continue banging your had against the wall.
Good luck with whatever you decide to do.
