Unable to Fix Obvious Errors in ASIN Titles
Hello
I am facing an issue where I am unable to fix obvious errors in the ASIN titles in the CA catalogue (the USA catalogue has the correct name). Some of the examples are:
ASIN: B09TT4HGXT (USA Title: Liquitex Professional Heavy Body Acrylic Paint, 2-oz (59ml) Tube, Fluorescent Yellow / Canada Title: NC NC Anxiety pen 60)
ASIN: B09TT5JQCY (USA Title: Liquitex Professional Heavy Body Acrylic Paint, 2-oz (59ml) Tube, Fluorescent Blue / Canada Title: NC NC Anxiety pen 56)
There are about 10 of these ASINs, all of the Liquitex brand, that whoever created it many years ago seems to have entered titles as "NC NC Anxiety Pen ##". Reaching out to Seller Support (Case ID: 17615927431) is pointless as they keep regurgitating the same replies that this is brand controlled, when it is obvious it isn't as no brand would have this incorrect title go on for years.
In the past, a Community Forums Moderator has looked into this and has connected me with an Amazon Canada Catalogue Team Member who has been able to fix titles for me. Can I please request the same be done again? I have pictures of all the items, UPCs, etc, as proof.
Thank you!
Unable to Fix Obvious Errors in ASIN Titles
Hello
I am facing an issue where I am unable to fix obvious errors in the ASIN titles in the CA catalogue (the USA catalogue has the correct name). Some of the examples are:
ASIN: B09TT4HGXT (USA Title: Liquitex Professional Heavy Body Acrylic Paint, 2-oz (59ml) Tube, Fluorescent Yellow / Canada Title: NC NC Anxiety pen 60)
ASIN: B09TT5JQCY (USA Title: Liquitex Professional Heavy Body Acrylic Paint, 2-oz (59ml) Tube, Fluorescent Blue / Canada Title: NC NC Anxiety pen 56)
There are about 10 of these ASINs, all of the Liquitex brand, that whoever created it many years ago seems to have entered titles as "NC NC Anxiety Pen ##". Reaching out to Seller Support (Case ID: 17615927431) is pointless as they keep regurgitating the same replies that this is brand controlled, when it is obvious it isn't as no brand would have this incorrect title go on for years.
In the past, a Community Forums Moderator has looked into this and has connected me with an Amazon Canada Catalogue Team Member who has been able to fix titles for me. Can I please request the same be done again? I have pictures of all the items, UPCs, etc, as proof.
Thank you!
4 replies
JiAlex_Amazon
Hello @WHATCHAMACALLIT
Following on your post. Let me see if we can request a review from catalogue team, (not promising anything). Once I have a response, I will let you know,
Any assistance, don’t hesitate to reach out to our support channel.
Regards,
JiAlex