My account for USA deactivate and for 3 months is saying verifying I submitted all documents needed
My Account was deactivated in the United States but not in other countries. I get an email that is asking me to verify my seller identity . Each time I click the link in the email it sends me to a web page that does not let me verify my identity. I then get another email with the same request. Basically an endless loop. I can not contact support by chat because my account is deactivated. Any help appreciated.
My account for USA deactivate and for 3 months is saying verifying I submitted all documents needed
My Account was deactivated in the United States but not in other countries. I get an email that is asking me to verify my seller identity . Each time I click the link in the email it sends me to a web page that does not let me verify my identity. I then get another email with the same request. Basically an endless loop. I can not contact support by chat because my account is deactivated. Any help appreciated.
5 replies
Seller_9xhGCaUBj7csQ
@Seller_z0FMpejO9pwOj I had the same thing happened to me. What worked for me is the following: I switched to the store that was not deactivated like I wanted to verify my seller identity from this store, and I resubmitted my verification Id under this store to reset the verification process and it worked!
Connor_Amazon
Hi @Seller_z0FMpejO9pwOj
Connor from Amazon here, thank you for reaching out to us, I understand your frustration and I am here to help address the account deactivation issue.
Have you tried reaching out to seller support already about this? If you have, could you please share any case IDs with me so that I can take a closer look into this on my end.
Thank you,
Connor
