The Buybox has disappeared
"Hi, I'm a new seller on Amazon and I had won the Buy Box for some of my products for a short while. However, yesterday all my Buy Boxes suddenly disappeared. Unfortunately, I haven't received any warnings or explanations regarding this situation. I've contacted Amazon support but haven't found a solution yet.
Are there any other sellers who have experienced this? I would like to learn about the experiences and solutions of those who have encountered such a situation. I'm open to sharing from anyone who has information on this topic.
Specifically, I would like to know:
Why the Buy Boxes disappeared suddenly
How I can solve this situation
What steps other sellers have taken when faced with a similar situation
Thank you in advance."
The Buybox has disappeared
"Hi, I'm a new seller on Amazon and I had won the Buy Box for some of my products for a short while. However, yesterday all my Buy Boxes suddenly disappeared. Unfortunately, I haven't received any warnings or explanations regarding this situation. I've contacted Amazon support but haven't found a solution yet.
Are there any other sellers who have experienced this? I would like to learn about the experiences and solutions of those who have encountered such a situation. I'm open to sharing from anyone who has information on this topic.
Specifically, I would like to know:
Why the Buy Boxes disappeared suddenly
How I can solve this situation
What steps other sellers have taken when faced with a similar situation
Thank you in advance."
4 replies
Seller_ZVAz3d5lZuGid
There is no guarantee that you will always get the Buy Box. Amazon use an algorithm (that none of us are party to !), and they do rotate the buy box between sellers at times, afaik.
Seller_NR7AbZwDMu6mb
This hasn't impacted my account but it seems to be a common issue: https://sellercentral.amazon.co.uk/seller-forums/discussions/t/fef42466-78b7-489e-8969-016a1298fac5?postId=c5114509-733e-4808-9a34-7184af56e492
