Understanding FBA Return Fees
Hey!
I'm trying to determine the total cost I pay for customer returns and just wanted to be sure I understand the various fees. For non-apparel/jewelry items, what are sellers typically charged for?
Example 1: Customer returns unwanted or accidentally ordered item in original packaging.
Example 2: Customer returns unwanted or accidentally ordered item that is customer damaged.
Example 3: Item is defective
Based on these, could anyone share their understanding on fees regarding refund admin, return shipping, restocking, and disposal/removal? Also, is the removal fee the same whether you select Liquidations, Return-to-Address, or Dispose?
I haven't found a very clear document regarding all this, so I'd appreciate any insight!
Understanding FBA Return Fees
Hey!
I'm trying to determine the total cost I pay for customer returns and just wanted to be sure I understand the various fees. For non-apparel/jewelry items, what are sellers typically charged for?
Example 1: Customer returns unwanted or accidentally ordered item in original packaging.
Example 2: Customer returns unwanted or accidentally ordered item that is customer damaged.
Example 3: Item is defective
Based on these, could anyone share their understanding on fees regarding refund admin, return shipping, restocking, and disposal/removal? Also, is the removal fee the same whether you select Liquidations, Return-to-Address, or Dispose?
I haven't found a very clear document regarding all this, so I'd appreciate any insight!
3 replies
Topher_Amazon
Hi @Seller_DPetgMN6a9UZU, thanks for the great questions. I'm going to link a pair of help pages I think will provide some of the details you're looking for:
These pages would be the best place to start as it relates to FBA returns fees and processes but feel free to tag me with further questions if others in the seller community don't reply with their own perspectives.
Topher
