AWD is still not receiving my shipped products!
I raised a case last week about my AWD shipment that has been delivered already as confirmed by my forwarder and still has not checked in to be received 3 weeks ago! This is the case ID 16356095341 and still no response from Amazon after telling me they're contacting some internal team.
I am hearing quite bad stuff from AWD being at its inventory limits already and I have 3 more shipments inbound. I will go out of stock in 3 weeks if STAR-QXZ73WDDGMYTQ still do not check in. I use AWD to cut all huge fees in shipping stuff straight to FBA and yet, AWD will screw up my Q4!
If someone from Amazon, please help!
7 replies
Topher_Amazon
Hi there @Seller_SleAEKct979gh,
I'm sorry to read about these issues. I have passed the case and shipment along to my AWD contacts and will let you know as soon as I hear back, but please keep an eye on your case ID in case the reply comes there first as well.
Topher
Topher_Amazon
Hi @Seller_SleAEKct979gh,
Our AWD partners are in contact with the site team researching this shipment now; we have not lost sight of it. I will let you know as soon as they share more.
Topher
Topher_Amazon
Hi @Seller_SleAEKct979gh,
I've just received word that your shipment has been received in full and should now be reflected in your shipping queue, but please advise if that's not the case.
Topher
Seller_aqkDnEp8XflZa
how long it takes to receive the items for your shipment?
thanks
