Amazon denies receiving stock even though a POD has been provided as evidence
Case 11101824192 logged as goods sat in Shipped status for weeks, Amazon eventually responded to the Case to advise goods had not been received even though we uploaded the POD. Other delay tactics include asking for Sales Orders, then each first/second line support team stating goods had not been delivered.
Escalations keep going back to the team that is denying the delivery of the items. Not the first time we have seen this behaviour but the constant denials of facts approach is wearisome.
Who else has suffered this and what did you do to resolve even if it means Small Claims court type action?
Amazon denies receiving stock even though a POD has been provided as evidence
Case 11101824192 logged as goods sat in Shipped status for weeks, Amazon eventually responded to the Case to advise goods had not been received even though we uploaded the POD. Other delay tactics include asking for Sales Orders, then each first/second line support team stating goods had not been delivered.
Escalations keep going back to the team that is denying the delivery of the items. Not the first time we have seen this behaviour but the constant denials of facts approach is wearisome.
Who else has suffered this and what did you do to resolve even if it means Small Claims court type action?
1 reply
Seller_LrOi5Val3Iifg
Did you use an approved carrier or partner carrier?
