Just wondering if anybody else has any experience this this type of this, as it seems as though Amazon are rewarding buyers that open fraudulent A-Z claims, with immunity from Safe-T claims. Details below.

We had a buyer open an A-Z claim, stating they didn't receive their order. We had valid tracking plus a signature showing delivery weeks earlier. We added this to the A-Z claim and the buyer's claim was denied.

A few days later, the buyer started a return, claiming the item was damaged. This is the same item they claimed they hadn't received.

Now the buyer has returned a completely different item back to us, something that is worthless, and due to the return tracking Amazon have issued the buyer a full refund.

I have since tried to open a Safe-T claim for the return, but when I've tried to do this, we get the following message "Orders with an A-to-z claim are not eligible to file claim ."

So we are unable to open a Safe-T claim against this fraudulent buyer, because they opened a fraudulent A-Z claim, which was denied.

The means then, that if a buyer opens a fraudulent A-Z claim which is then denied by Amazon, this only serves to guarantee they can return whatever they like and receive a full refund as the seller isn't able to open a Safe-T claim. Buyers that open A-Z claims which are denied, should not be protected indefinitely from Safe-T claims.

I have contacted support, who have told me to file a Safe-T claim. I told them this was not possible, and they've asked for a screenshot showing the "Orders with an A-to-z claim are not eligible to file claim " message, which I have provided. Yet to receive any further response.