Provide more feedback more often about your support case
Based on the suggestions from sellers like you, we’re changing the way we collect your feedback.
You can now give feedback after each email interaction with our support associates, even before your case is resolved. You can rate your satisfaction with the support you received and provide details in your own words.
Your feedback will help us improve support resources such as training, communication and features.
To give feedback, click the survey link in the email you receive at the end of your support experience.
Provide more feedback more often about your support case
Based on the suggestions from sellers like you, we’re changing the way we collect your feedback.
You can now give feedback after each email interaction with our support associates, even before your case is resolved. You can rate your satisfaction with the support you received and provide details in your own words.
Your feedback will help us improve support resources such as training, communication and features.
To give feedback, click the survey link in the email you receive at the end of your support experience.
1 reply
Seller_zeFcCxS46gcIy
I’m curious, who reads the comments we leave? How often are they reviewed and actioned?
The reason I ask is that for those negative experiences I have, they’re always based around the same issues and it’s been like that for years with no change (that I’ve noticed) taking place. For example, seller support, your AI or Bots that do not read the entire message or look at attachments but rather send canned responses based on the subject matter…so we need to start over every time.
