False A-Z Claim and Affected Account Health
Customer order 2 product with separate order id and returned 1 item and file claim for 2 order id,
Amazon team not given chance of representation of our side and direct granted A-Z claim and affected to account health.
We already file our appeal but no result since 1 month, face a loss in terms of account health, money debited, product not received in original condition and also customer is not revert anything in buyer seller message.
When this type of condition happens amazon must support the seller to prove their point at least and given reimbursement of missing product and not accept such a false claim daily basis.
This is totally helpless condition for seller.
Extremely dissatisfied.
False A-Z Claim and Affected Account Health
Customer order 2 product with separate order id and returned 1 item and file claim for 2 order id,
Amazon team not given chance of representation of our side and direct granted A-Z claim and affected to account health.
We already file our appeal but no result since 1 month, face a loss in terms of account health, money debited, product not received in original condition and also customer is not revert anything in buyer seller message.
When this type of condition happens amazon must support the seller to prove their point at least and given reimbursement of missing product and not accept such a false claim daily basis.
This is totally helpless condition for seller.
Extremely dissatisfied.
3 replies
Veronica_Amazon
Hello @Seller_7zpGORkBwFctC,
I appreciate your post here and regret to hear about your experience. I want to check in with you to see if you have had additional feedback on your appeal, since your post? If not, can you please send over those two order IDs, along with the additional supporting documentation/evidence for your appeal. Thank you.
Kindest regards,
Veronica_Amazon
