Amazon changed my titles & Seller Support sending me in endless circles to fix it
Amazon changed my titles & now the listing is confusing because each child ASIN has a different title using random (AI?) keywords & size/color is not consistently shown. They also took out a descriptive term I need to differentiate one of my listings from another. I am Brand Registered so I should have the ability to create my own titles.
Seller Support has sent me in endless circles & I have literally spent hours on chat with them: fix errors on feed files (done), use updated template (done), submit it again even though I had confirmed batch feed files (done), wait another 24 hours (done).
In the last case, I specifically asked if this would resolve the issue because I had been having trouble & was told "yes".
1st Case ID: 16072768231
2nd Case ID: 16337869361 (most recent batch ID feed files included in case)
Can a moderator please help?
Amazon changed my titles & Seller Support sending me in endless circles to fix it
Amazon changed my titles & now the listing is confusing because each child ASIN has a different title using random (AI?) keywords & size/color is not consistently shown. They also took out a descriptive term I need to differentiate one of my listings from another. I am Brand Registered so I should have the ability to create my own titles.
Seller Support has sent me in endless circles & I have literally spent hours on chat with them: fix errors on feed files (done), use updated template (done), submit it again even though I had confirmed batch feed files (done), wait another 24 hours (done).
In the last case, I specifically asked if this would resolve the issue because I had been having trouble & was told "yes".
1st Case ID: 16072768231
2nd Case ID: 16337869361 (most recent batch ID feed files included in case)
Can a moderator please help?
8 replies
Seller_xnrQOCNby3UdX
Has anyone else had this issue?
Can a moderator help please? @Rose_Amazon@Danny_Amazon@Glenn_Amazon
Thank you!
Manny_Amazon
Hello @Seller_xnrQOCNby3UdX,
Thanks for posting regarding this issue. I've reviewed the details of your cases, and see that in case 16337869361 Support has implemented an update and the changes were made. Are you still seeing wrong titles on your end? Let me know and I'll take a closer look.
Regards,
- Manny
