Policy Violation, where's the warning sent?
I have a policy violation thats been sitting for 2 months. I can't seem the find the "warning" they sent me so I can't address exactly what I don't know what the warning was about.
It said:" Seller Code of Conduct Violation (inappropriate communications)"
I think a phone umber was sent in a messages and I think that this is what it's about but I am not sure.
after submitting what I thought would make it go away I receiv ed this:
"Thank you for submitting your appeal. We received your submission but do not have enough information to remove the warning from your account at this time. To remove the warning, please send the following:
-- Greater detail on the root causes for using inappropriate or unprofessional language in your communications with the Amazon community.
-- Greater detail on the actions you have taken to resolve this issue.
-- Greater detail on the steps you have taken to prevent usage of inappropriate or unprofessional language in your communications going forward.
"
But it sound sliek amazon doesn't know either?
Policy Violation, where's the warning sent?
I have a policy violation thats been sitting for 2 months. I can't seem the find the "warning" they sent me so I can't address exactly what I don't know what the warning was about.
It said:" Seller Code of Conduct Violation (inappropriate communications)"
I think a phone umber was sent in a messages and I think that this is what it's about but I am not sure.
after submitting what I thought would make it go away I receiv ed this:
"Thank you for submitting your appeal. We received your submission but do not have enough information to remove the warning from your account at this time. To remove the warning, please send the following:
-- Greater detail on the root causes for using inappropriate or unprofessional language in your communications with the Amazon community.
-- Greater detail on the actions you have taken to resolve this issue.
-- Greater detail on the steps you have taken to prevent usage of inappropriate or unprofessional language in your communications going forward.
"
But it sound sliek amazon doesn't know either?
1 reply
Emet_Amazon
Hello @Seller_5S77ehtlGIA21,
Thank you for posting your concerns with your policy warning appeal.
I have a policy violation thats been sitting for 2 months. I can't seem the find the "warning" they sent me so I can't address exactly what I don't know what the warning was about.
It said:" Seller Code of Conduct Violation (inappropriate communications)"
I think a phone umber was sent in a messages and I think that this is what it's about but I am not sure.
I appreciate you providing some insight into what may have caused this violation. You mentioned sending a phone number, was there context to this conversation? Why was a number being provided? Was the context or conversation in violation of our code of conduct?
- You may not send unsolicited or inappropriate messages. All communications to customers must be sent through Buyer-Seller Messaging and be necessary for fulfilling the order or providing customer services. Marketing communications are prohibited.
Thank you for submitting your appeal. We received your submission but do not have enough information to remove the warning from your account at this time. To remove the warning, please send the following:
-- Greater detail on the root causes for using inappropriate or unprofessional language in your communications with the Amazon community.
-- Greater detail on the actions you have taken to resolve this issue.
-- Greater detail on the steps you have taken to prevent usage of inappropriate or unprofessional language in your communications going forward.
What did you provide in your appeal? Can you post your explanation here? I can offer guidance on how to better address the situation with more information.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
