Depends what the reason for return is… if it’s deemed by Amazon it’s customer return responsibility then yes, if not, no. You COULD (not suggesting you should) do a partial refund for the amount but you do have to provide photos & it could lead to an A-Z which you’d most likely not win & have no grounds to send to the MD.

If it’s their responsibility, when you do the refund for the return you’ll see a ‘charge amount’ option, click that and the pre-paid return label cost is taken out of their refund.

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