Account hasn't been active for 7 years. Your account has been deactivated.
Account hasn't been active for 7 years. It didn't have any listings or sales in it and now I'm getting a message: Your account has been deactivated. Tried to appeal it, uploading my passport, individual activity docs, but nothing works. Also, there is nothing on a performence notification list, therefore it's hard to identify what steps should I take. Anyone?
Account hasn't been active for 7 years. Your account has been deactivated.
Account hasn't been active for 7 years. It didn't have any listings or sales in it and now I'm getting a message: Your account has been deactivated. Tried to appeal it, uploading my passport, individual activity docs, but nothing works. Also, there is nothing on a performence notification list, therefore it's hard to identify what steps should I take. Anyone?
26 replies
Seller_kIukTwdhvntAp
"Account hasn't been active for 7 years."
So, the only reason that you have an interest in the account NOW is that Amazon sent you a notice that they FINALLY deactivated your long dormant account, correct?
You haven't used it in 7 years, so why do you care if they deactivated it?
Unless you suddenly have some hot new product that you absolutely HAVE to sell on Amazon just walk away and let a sleeping dog be deactivated. If you ever find that wonderful, can't miss product worry about getting it reinstated then.
Unless you start selling something now and KEEP selling you will just get suspended/deactivated again in a few months. There have been recent posts about sellers being inactive for mere months and having this happen to them.
How they missed you for that long without suspending/deactivating you is just another Amazon mystery.
Emet_Amazon
Hello @Seller_hacrHWt4ewohz,
Thank you for sharing your situation and lack of information on why your account was deactivated.
Case ID 16497671321
I hope it helps, since I'm still getting response that the account is just not reactivated and no clue why.
I see from both your screenshot and information provided in the case, there is very little information you have on the situation. Due to this, I have reached out to the appropriate teams to look further into the reason for deactivation. They will typically follow up directly with you in your performance notifications, they will occasionally provide me with an update on these situations as well, if so I will follow up with you here to clarify their actions or next steps if requested.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_hacrHWt4ewohz,
I am following up as I have received some additional information.
Our review teams have advised that on 10/21/24 you should have received a new performance notification requesting documentation to verify your account. Due to the duration of being inactive, we just need to verify some information to be eligible to continue selling. Here's the notification request you should have received:
How do I reactivate my account?
To reactivate your account, please confirm that there is a valid credit card on file and submit one of the following documents:
- A business license if applicable
- A utility bill dated for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service
The document must meet the following requirements:
- It must contain the following information: your name and address, the service provider's name and additional information such as the date of issue and due date, service provider's address, service provider's logo, and usage details if applicable.
- Your name and address must be visible and match the name and address that you entered in Seller Central.
- It must have been issued in the last 90 days.
- It must be a full page and unobstructed, including the document corners.
- It must have a high definition and be clear and readable. The required information must be visible and in focus.
- It must be authentic and unaltered.
- It must not be protected with a password. You can reupload the same document without the password protection or upload a photo of the document. For security reasons, do not reply to this email with the password.
- It must not be a screenshot.
- It must be in one of the supported languages. Supported languages include Arabic, Simplified Chinese, Dutch, English, French, German, Hindi, Italian, Japanese, Polish, Portuguese, Spanish, Tamil, Thai, Turkish, and Vietnamese. If the documents are not in one of the supported languages, you must submit a notarized translation into one of the supported languages along with the original document.
- It must be a PDF, JPG, PNG, or GIF file.
Prior to sending in these documents, you may first want to fully review all account information and ensure everything is 100% up to date and matches the information listed in your utility bill that was requested. Once everything is updated, you should be eligible to now "submit an appeal" to provide your information. Please note that once your documents are verified, you may be asked to to also complete an in-person video call to confirm business related information and documentation. You can watch our seller university for more information on those next steps to be more prepared.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_hacrHWt4ewohz,
Thank you for following up on the situation.
I have followed up with the appropriate teams who as of 10/21/24 advised your documentation was not acceptable and that a new utility bill matching "ALL" above mentioned requirements to be acceptable at this time. Additionally from the phrasing you received here indicates they were transferred from a case to another team. So we can ensure the appropriate team who need to verify this information receive it, please follow the original performance notification and only submit appeals through the account health page unless directed otherwise.
If you are using a case, I would as the message states suggest using the appeal button as that makes sure this information is immediately received rather than being transferred to them. Using a case when the other methods are available can create delays for you and the review team in responding or following up appropriately.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Smart_Crafts_Shop,
Thank you again for providing some additional information.
I am again reaching out to the appropriate teams for this situation. You mentioned providing a few different documents including translated documents, even if these didn't meet our requirements, you should have still received some communication on the situation. Once this specific team has reviewed the situation, you should receive a new performance notification with guidance on what actions they are taking, or if they still need additional information.
If this team does provide me with updates, I can follow up here with you and offer more information as well.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_hacrHWt4ewohz,
Thank you for follow up on this.
I have heard back from our review teams and they have stated the documentation provided does not meet their requirements can cannot be accepted thus far. They have provided the following requirements, I am aware this was also sent to you as a notification and mentioned above:
1) An active business license if applicable.
2) A utility bill for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service.
While submitting the documents, please ask the seller to ensure the document meets the following requirements:
- The utility bill must contain the following information: seller’s name and address, the service provider's name and additional information such as date of issue and due date, service provider's address, service provider's logo, and usage details if applicable.
- The utility bill must have been issued in the last 90 days.
- Seller’s name and address must be visible and match the name and address entered in Seller Central.
- It must be a full page and unobstructed including corners.
- It must have a high definition and be clear and readable. The required information must be visible and in focus.
- It must be authentic and unaltered.
- It must not be protected with a password. The seller can reupload the same document without the password protection or upload a photo of the document. For security reasons, do not reply to this email with the password.
- It must not be a screenshot.
- It must be in one of the supported languages. Supported languages include Arabic, Simplified Chinese, Dutch, English, French, German, Hindi, Italian, Japanese, Korean, Polish, Portuguese, Spanish, Tamil, Thai, Turkish, and Vietnamese. If the documents are not in one of the supported languages, the seller must submit a notarized translation into one of the supported languages along with the original document.
- It must be a PDF, JPG, PNG, or GIF file.
I would focus on trying to only provide a utility bill that meets all listed requirements. Ensure they you provide all pages of your document, including front and back if needed to verify. You also made a mention of paying someone to translate this for you, were your documents originally in one of our supported languages? If not they would need to be officially translated, and notarized to be accepted. This situation as noted will required the submission of your original untranslated bill, along with the translation.
Our review teams do not typically provide any specific information as to why these are rejected thus the best we can do is ensure they meet all listed requirements. How are you obtaining your bill, is it downloaded from the company website? Are you looking at the full utility bill or the customer summary? Some companies, including my own have a smaller summery version to review and even print out. The seller identity verification help page even advises this could be a photo of the original document if available.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_hacrHWt4ewohz,
Thank you again for following up on the situation.
I still have not heard anything on my end, I have reached back out on the situation for more clarification as to what is required, or ensuring the provided information has been reviewed properly. Again once I hear back from them, I will follow up here with you.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_hacrHWt4ewohz,
Thank you for posting your follow up request.
I have gone ahead and reached out to the concerned surrounding the information you've provided thus far. I have additionally inquired on any other methods or options to verify the account at this time. Surrounding your request for a manager or someone to provide more specific details, these teams do not disclose any more information than they have at this point. They do not advise on why a document is rejected, or how they came to the decision.
I would suggest continuing to monitor your notifications for additional communication from this team.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_hacrHWt4ewohz,
Thank you for reaching back out.
I have been in communication with multiple teams regarding your situation. I was recently advised that they were working with you through case logs to gather your documentation for review. More recently they communicated that they have successfully received your documentation and have manually requested they be reviewed and specific details be provided if additional information is required. I do appreciate all of your patience while we have been working on a solution for this situation.
I do ask if you continue to run into any roadblocks or need more support to please reach back out here so I can communicate any further issues with the appropriate teams.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_hacrHWt4ewohz,
Thank you for all of your patience.
I have heard back from our teams on the situation. They have advised that your account should not be active, and was reinstated back on 2/3/25. I do appreciate all of your understanding and efforts through the process. I do encourage you to continue using the forums should you need any additional assistance. If you run into any issues with the account becoming active at this stage, to please follow up with screenshots so I can continue to work on a resolution or provide guidance as needed.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
