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Seller_pVsd2YaWAsTka

We have encountered a problem

Our product has been identified by Amazon as a 'string of lights'. We have provided UL588 reports and product photos, but the materials we submitted have been consistently rejected. We have provided many screenshots to illustrate that the model/part number in our report, the model/part number on the details page, and the model/part number on the actual product photos are all consistent. Recently, we received a response requesting us to provide documents for other certification standards, but the mentioned documents do not belong to our product type. Are we submitting the materials to the correct review team? The submission of the same materials for the variant has already been approved, and we do not understand this situation very well.

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Tags:Product compliance, Product safety
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Seller_pVsd2YaWAsTka

We have encountered a problem

Our product has been identified by Amazon as a 'string of lights'. We have provided UL588 reports and product photos, but the materials we submitted have been consistently rejected. We have provided many screenshots to illustrate that the model/part number in our report, the model/part number on the details page, and the model/part number on the actual product photos are all consistent. Recently, we received a response requesting us to provide documents for other certification standards, but the mentioned documents do not belong to our product type. Are we submitting the materials to the correct review team? The submission of the same materials for the variant has already been approved, and we do not understand this situation very well.

Tags:Product compliance, Product safety
00
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Glenn_Amazon

Hi there @Seller_pVsd2YaWAsTka,

I'm sorry you are having difficulties getting your reviews completed. I'm happy to look into this and escalate to ensure that it is being reviewed properly. Please reply with your most recent Seller Support Case and I will investigate. Thank you for your undersanding.

-Glenn

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Seller_pVsd2YaWAsTka

We have encountered a problem

Our product has been identified by Amazon as a 'string of lights'. We have provided UL588 reports and product photos, but the materials we submitted have been consistently rejected. We have provided many screenshots to illustrate that the model/part number in our report, the model/part number on the details page, and the model/part number on the actual product photos are all consistent. Recently, we received a response requesting us to provide documents for other certification standards, but the mentioned documents do not belong to our product type. Are we submitting the materials to the correct review team? The submission of the same materials for the variant has already been approved, and we do not understand this situation very well.

10 views
2 replies
Tags:Product compliance, Product safety
00
Reply
user profile
Seller_pVsd2YaWAsTka

We have encountered a problem

Our product has been identified by Amazon as a 'string of lights'. We have provided UL588 reports and product photos, but the materials we submitted have been consistently rejected. We have provided many screenshots to illustrate that the model/part number in our report, the model/part number on the details page, and the model/part number on the actual product photos are all consistent. Recently, we received a response requesting us to provide documents for other certification standards, but the mentioned documents do not belong to our product type. Are we submitting the materials to the correct review team? The submission of the same materials for the variant has already been approved, and we do not understand this situation very well.

Tags:Product compliance, Product safety
00
10 views
2 replies
Reply
user profile

We have encountered a problem

by Seller_pVsd2YaWAsTka

Our product has been identified by Amazon as a 'string of lights'. We have provided UL588 reports and product photos, but the materials we submitted have been consistently rejected. We have provided many screenshots to illustrate that the model/part number in our report, the model/part number on the details page, and the model/part number on the actual product photos are all consistent. Recently, we received a response requesting us to provide documents for other certification standards, but the mentioned documents do not belong to our product type. Are we submitting the materials to the correct review team? The submission of the same materials for the variant has already been approved, and we do not understand this situation very well.

Tags:Product compliance, Product safety
00
10 views
2 replies
Reply
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Glenn_Amazon

Hi there @Seller_pVsd2YaWAsTka,

I'm sorry you are having difficulties getting your reviews completed. I'm happy to look into this and escalate to ensure that it is being reviewed properly. Please reply with your most recent Seller Support Case and I will investigate. Thank you for your undersanding.

-Glenn

00
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user profile
Glenn_Amazon

Hi there @Seller_pVsd2YaWAsTka,

I'm sorry you are having difficulties getting your reviews completed. I'm happy to look into this and escalate to ensure that it is being reviewed properly. Please reply with your most recent Seller Support Case and I will investigate. Thank you for your undersanding.

-Glenn

00
user profile
Glenn_Amazon

Hi there @Seller_pVsd2YaWAsTka,

I'm sorry you are having difficulties getting your reviews completed. I'm happy to look into this and escalate to ensure that it is being reviewed properly. Please reply with your most recent Seller Support Case and I will investigate. Thank you for your undersanding.

-Glenn

00
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