Urgent Help Needed: Variation Reviews Not Sharing
Hello Fellow Sellers,
I'm facing a critical issue with the review-sharing feature for variation and urgently need your insights.
I have a parent product with 16 child ASINs, each representing different sizes and colors of the same item. Up until now, customer reviews were shared seamlessly across all these variants. This vital feature has abruptly stopped working for 14 out of 16 ASINs.
Despite repeatedly contacting Seller Support over the past three weeks, they always responded with one of the following:
- After our review we have refreshed the reviews for variation under parent ASIN, please note that it could take up to 48 hours for the changes to be reflected on the detail page.
- If we detect unusual review behavior for a product, we may place limits on reviews or the sharing of reviews for related products. We place limits on reviews to preserve trust in customer reviews.
- As per review, inconsistencies in the categorization attribute of the ASINs were updated. The changes will be reflected within 24 to 48 hours.
Unfortunately, none of these solutions have led to any progress.
I'm at my wit's end here. Does anyone have any experience with this issue, or can offer any guidance on how to expedite a resolution with Seller Support? Your help could be a game-changer for my business.
Thank you in advance for your help!
Urgent Help Needed: Variation Reviews Not Sharing
Hello Fellow Sellers,
I'm facing a critical issue with the review-sharing feature for variation and urgently need your insights.
I have a parent product with 16 child ASINs, each representing different sizes and colors of the same item. Up until now, customer reviews were shared seamlessly across all these variants. This vital feature has abruptly stopped working for 14 out of 16 ASINs.
Despite repeatedly contacting Seller Support over the past three weeks, they always responded with one of the following:
- After our review we have refreshed the reviews for variation under parent ASIN, please note that it could take up to 48 hours for the changes to be reflected on the detail page.
- If we detect unusual review behavior for a product, we may place limits on reviews or the sharing of reviews for related products. We place limits on reviews to preserve trust in customer reviews.
- As per review, inconsistencies in the categorization attribute of the ASINs were updated. The changes will be reflected within 24 to 48 hours.
Unfortunately, none of these solutions have led to any progress.
I'm at my wit's end here. Does anyone have any experience with this issue, or can offer any guidance on how to expedite a resolution with Seller Support? Your help could be a game-changer for my business.
Thank you in advance for your help!
7 replies
Rose_Amazon
Hi @PhysFlex,
Thanks for the detailed post. Can you share the case id that you opened with Seller Support.
Thanks in advance.
Rose_Amazon
Seller_QsFgUBymegadO
Hello @Rose_Amazon
Thank you for offering to assist with this issue. We have opened several cases regarding this issue, but have yet to find a solution.
Here is the most recent case ID: 14599305961
Thank you!
Seller_qoN23FMYjKB5W
I have faced with this issue 5 years ago. My ASINs has been stranded because of the bullet point policy. Than all listing separated. Than I fixed and reinstated asins, but all reviews have been separated. Tried everything hundreds of times. But recieved the same response "unusual behavior".
Than last year, I focused on category node and correct family child structure and flat file uploads. Last year all fixed and connected again somehow. Beeing an expert on flat file area really helps.
