How do I contact Amazon's brand team?
I want to register my brand on Amazon, but it was rejected. My brand is new and the store is also new. Amazon said that my brand is abusive, but how should I contact the customer service of the brand? They asked me to submit the form, but the emails returned to me are like robots, I have waited for a long time, what should I do? My shop is down and I need the brand to start selling my products
How do I contact Amazon's brand team?
I want to register my brand on Amazon, but it was rejected. My brand is new and the store is also new. Amazon said that my brand is abusive, but how should I contact the customer service of the brand? They asked me to submit the form, but the emails returned to me are like robots, I have waited for a long time, what should I do? My shop is down and I need the brand to start selling my products
6 replies
Seller_gkJJ5uLP4h1gJ
@Dougal_AmazonCan you help me? I don't know what to do
Seller_kIukTwdhvntAp
Post the rejection notice but remove any personal information first.
The term 'abuse' on Amazon is and can be extremely wide ranging.
Amazon found SOMETHING they don’t like and it could be something not even related to your account that is applying for Brand Registry or your NEW account.
Have you EVER had another account?
Have any family members or business associates had other Amazon accounts?
Has ANYONE ever logged into THEIR Amazon account from your home or business?
Have you ever logged into your account from a business location that had an Amazon account of their own?
Have any of the above individuals ever had accounts that have been closed or sanctioned?
Have you ever STARTED to open an account including those ‘Global Accounts’ and you did not finish the account application?
Are you, or HAVE YOU EVER, used one of the deadly Virtual Assistants?
Amazon will match your internet information to every account on the site. They are probably better at it than the CIA and NSA combined for rooting out related accounts that way.
As @Seller_Hi7wbO2Kbo6bl has noted in previous posts by people with the "abuse" issue, that the problem could be on the BUYER side.
Those issues could include such things as:
Too many returns, returning damaged items, using the WRONG reason for a return. etc.
Actually got to talk to someone on the phone somehow and swore at them?
Got MAD at them? Yelled? Swore?
All that is considered to be abusive behavior.
The term 'abuse' on Amazon is and can be extremely wide ranging.
Dougal_Amazon
Hello @Seller_gkJJ5uLP4h1gJ,
Dougal here and I can try and assist. You can find the specific reason that your application was rejected by logging into the Brand Registry site, clicking on "Manage," and then "Brand Applications." That will take you to the Brand Applications dashboard, click on the red underlined "Rejected," and that will open a pop-out window that will provide a more specific reason for decline.
And to answer your question in the title of the post, The best way to connect with any of the teams within Brand Registry, is to open a case via Brand Registry Support (in the support tab on the Brand Registry site).
Unfortunately, at this time I cannot escalate any further, but if you have any additional questions, please let me know.
Best, Dougal
