Product return almost a year later, amazon has refunded without the item coming back to me
Hi all,
Had a customer message stating that an item they bought from us was no longer working and they wanted a refund.
We messaged back and said we would need the item back.
I've had no return open on amazon, however just looked and seen a refund for the item and also a charge for a return delivery.
Now we haven't even got the item back and probably won't now.
is there anything we can do, the customer isn't entitled to a refund 345 Days after buying it with out us checking it at least.
We bought postage etc via amazon and it was on the SFP.
Thank you
Product return almost a year later, amazon has refunded without the item coming back to me
Hi all,
Had a customer message stating that an item they bought from us was no longer working and they wanted a refund.
We messaged back and said we would need the item back.
I've had no return open on amazon, however just looked and seen a refund for the item and also a charge for a return delivery.
Now we haven't even got the item back and probably won't now.
is there anything we can do, the customer isn't entitled to a refund 345 Days after buying it with out us checking it at least.
We bought postage etc via amazon and it was on the SFP.
Thank you
7 replies
Seller_ZJhFeE3tNKzfh
have you tried to file a safe t claim?
Seller_mS10UjVYuuGor
Could it be refund at first scan?
The item maybe on its way back to you.
Seller_ZOZTdubuqFBLp
If you open a safe-t claim Amazon will tell you to wait 15 days for the item to be returned and cloase the case. If after 15 days it is not returned, reopen the safe-t claim and they should refund you. To be fair Amazon have refunded me every time an item has not been returned.
Winston_Amazon
Hey there @Seller_pQ1d7zlEoylAI,
Did you manage to file that safe-t claim as per the advice on the Forums?
Winston_Amazon
Hello All!
If you have questions or need insights regarding the SAFE-T process, such as filing claims and managing them, we invite you to an online event on September 10, 2024, from 9 a.m. to 5 p.m. (British Summer Time). Post your inquiries in the "SAFE-T Ask Amazon" thread, and our team will provide detailed responses. Please keep in mind that this event focuses on addressing general queries only, and we cannot provide guidance on specific claim cases. We look forward to answering your questions and providing valuable information during this interactive session.
Find more info here, Get answers about SAFE-T at a Managing Returns – SAFE-T Claims Ask Amazon Event on September 10, 2024!
