Inaccurate Sales Number on Payments Dashboard
I was looking at the current payment period on the Payments Dashboard (July 14th to present) and the sales number is incorrect. It is about 34.5% less than the actual sales so far. It makes me a little nervous. Normally when I look, it's up-to-date. Is this happening for anyone else and is it anything to be worried about?
Thanks for any guidance.
Inaccurate Sales Number on Payments Dashboard
I was looking at the current payment period on the Payments Dashboard (July 14th to present) and the sales number is incorrect. It is about 34.5% less than the actual sales so far. It makes me a little nervous. Normally when I look, it's up-to-date. Is this happening for anyone else and is it anything to be worried about?
Thanks for any guidance.
2 replies
Seller_mJLb7s97eHS3R
My payment dashboard has been updating slowly for the past two days. Yesterday's sales still need to be processed or today.
Jameson_Amazon
Hi @Seller_EMXrh9iCOLHoW,
Thank you for reaching out about this! And thank you @Seller_mJLb7s97eHS3R for jumping in here to help!
Has there been any updates to your payments dashboard since posting? As mentioned, sometimes these dashboards do take a few days to fully refresh.
That said, if you notice that these numbers continue to be inaccurate, I'd recommend opening a case with Seller Support so that team can take a further look into your account. Once you open that case, please send me the case ID and I'd be happy to monitor the correspondence and provide additional assistance if needed!
Thanks again,
Jameson
