Account deactivated - "inaccurate product information"
This was my letter:
-----
Hello,
You have added, or continued to add inaccurate product information to product detail pages. As a result, you may no longer sell on Amazon.com, and your listings have been removed from our site. To learn more about this policy, search for "Product detail page rules" in Seller Central Help.
Please ship any open orders. If you have funds in your account, they will be available after any amounts paid for A-to-z claims or chargebacks on your orders have been deducted.
We're here to help.
To sell on Amazon.com, send us a plan that explains how you will address this problem. For help creating your plan, search for "Appeal the Removal of Selling Privileges" in Seller Central Help. When you are ready to send us your plan, click the "Appeal" button next to this message on the Performance Notifications page in Seller Central:
https://sellercentral.amazon.com/gp/customer-experience/perf-notifications.html
Once we receive your plan, we will review it and decide whether you may sell on Amazon.com again.
You can view your account performance:
https://sellercentral.amazon.com/performance/dashboard?reftag=email_warn
Alternatively, select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
Amazon.com
------
Problem is, I have no idea what the bad info that got me flagged is. Account Health page is at the standard 200 - healthy. I've submitted two appeals (guessing that the issue is with the value "Brand Name", which I had mistakenly set to generic and can't change) but both were denied.
Where can I figure out where I went wrong? Help!
Account deactivated - "inaccurate product information"
This was my letter:
-----
Hello,
You have added, or continued to add inaccurate product information to product detail pages. As a result, you may no longer sell on Amazon.com, and your listings have been removed from our site. To learn more about this policy, search for "Product detail page rules" in Seller Central Help.
Please ship any open orders. If you have funds in your account, they will be available after any amounts paid for A-to-z claims or chargebacks on your orders have been deducted.
We're here to help.
To sell on Amazon.com, send us a plan that explains how you will address this problem. For help creating your plan, search for "Appeal the Removal of Selling Privileges" in Seller Central Help. When you are ready to send us your plan, click the "Appeal" button next to this message on the Performance Notifications page in Seller Central:
https://sellercentral.amazon.com/gp/customer-experience/perf-notifications.html
Once we receive your plan, we will review it and decide whether you may sell on Amazon.com again.
You can view your account performance:
https://sellercentral.amazon.com/performance/dashboard?reftag=email_warn
Alternatively, select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
Amazon.com
------
Problem is, I have no idea what the bad info that got me flagged is. Account Health page is at the standard 200 - healthy. I've submitted two appeals (guessing that the issue is with the value "Brand Name", which I had mistakenly set to generic and can't change) but both were denied.
Where can I figure out where I went wrong? Help!
3 replies
Seller_7LrAV0m5llaI7
Are you checking your canadian or usa marketplace? The letter came from .com, which is the USA marketplace, so you might have better luck over there.
Atlas_Amazon
Hello @Seller_PpK2EsD0YWNXZ
Thank you for the information provided regarding the recent issues you have seen on the account. I know this can be concerning when there is minimal information that prevents you from being able to submit the proper information, so I do want to assist you in understanding what is occurring. You mention the situation with the listings having incorrect brand information, would you be able to elaborate further on this? How did the ASIN come to be created with the incorrect information? Would you be able to share more information regarding the process that you have in place for creating your listings?
I do want to better understand what is impacting you, so I have gone ahead and compiled the available information to be sent off for review by the appropriate teams. I will continue to monitor this review as well as this thread to see if there are any added details that could be used to move you further along.
Best,
Atlas
Atlas_Amazon
Hello @Seller_PpK2EsD0YWNXZ
I wanted to follow up as I have heard back from my team regarding your situation. The information shared is very minimal due to confidentiality, but they have shared what they will require to be able to review your account for reinstatement. They have requested that a comprehensive explanation be provided that can address the overall account practices and compliance measures as it relates to your inventory management. They are looking to understand the situation on the account to see if you are eligible to have the restrictions removed.
I do encourage you to review your current practices and provide to them the details so that they may do a full review of your account.
Best,
Atlas
