Return didnt arrive
I have a buyer who received a EDT order and said it didnt smell good. Amazon immediately approved his refund (I have changed this auto-Amazon refund approach now, lesson learned).
The buyer then shipped item back but said he didnt purchase tracking; the item hasnt been received, and now Amazon are pushing me to confirm the refund and hitting me with a A-Z claim hit.
Any advise
Return didnt arrive
I have a buyer who received a EDT order and said it didnt smell good. Amazon immediately approved his refund (I have changed this auto-Amazon refund approach now, lesson learned).
The buyer then shipped item back but said he didnt purchase tracking; the item hasnt been received, and now Amazon are pushing me to confirm the refund and hitting me with a A-Z claim hit.
Any advise
1 reply
JiAlex_Amazon
Hello @Seller_eJh9C8ZmUiGl4
Following on your thread. While I can't comment or provide you direct recommendations on how to handle this scenario, here are some help pages with more information related to A-Z Claims:
Prevent an A-to-z Guarantee claim
Appeal an A-to-z Guarantee claim
Tips to reduce A-to-z Guarantee Claims and returns (video)
Any assistance, don’t hesitate to reach out to our support channel.
Regards,
JiAlex
