Account suspended due orders not delivered on time
I submitted a POA but got a reply below kindly help how to sort out this problem
Dear furnichehouse,
We received your submission but do not have enough information to reactivate your account at this time. To reactivate your account, please send the following:
– Greater detail on the root cause(s) of buyers not receiving orders or late receipt of orders.
– Greater detail on the actions you have taken to resolve buyers not receiving orders or late receipt of orders.
– Greater detail on the steps you have taken to prevent buyers not receiving orders or late receipt of orders going forward.
– Greater detail on evidence or examples that demonstrate that your account has complied with our policy.
How do I send the required information?
Please reply to this message with the requested information.
What happens if I do not send the requested information?
If we do not receive the requested information within 14 days of the original notification, your account will remain deactivated.
We’re here to help
Please find assistance creating a plan of action at https://sellercentral.amazon.co.uk/gp/help/G201623610.
You can view your account performance at https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_op or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
– Download iOS App at https://itunes.apple.com/gb/app/amazon-seller/id794141485
– Download Android App at https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl=en_GB
Sincerely,
Seller Performance Team
Amazon.co.uk
Account suspended due orders not delivered on time
I submitted a POA but got a reply below kindly help how to sort out this problem
Dear furnichehouse,
We received your submission but do not have enough information to reactivate your account at this time. To reactivate your account, please send the following:
– Greater detail on the root cause(s) of buyers not receiving orders or late receipt of orders.
– Greater detail on the actions you have taken to resolve buyers not receiving orders or late receipt of orders.
– Greater detail on the steps you have taken to prevent buyers not receiving orders or late receipt of orders going forward.
– Greater detail on evidence or examples that demonstrate that your account has complied with our policy.
How do I send the required information?
Please reply to this message with the requested information.
What happens if I do not send the requested information?
If we do not receive the requested information within 14 days of the original notification, your account will remain deactivated.
We’re here to help
Please find assistance creating a plan of action at https://sellercentral.amazon.co.uk/gp/help/G201623610.
You can view your account performance at https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_op or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
– Download iOS App at https://itunes.apple.com/gb/app/amazon-seller/id794141485
– Download Android App at https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl=en_GB
Sincerely,
Seller Performance Team
Amazon.co.uk
22 replies
Seller_N1kkDZU48hTBX
Hi,
I would suggest posting your full POA here and let some of the more experienced helpers view it and then they will be able to give you some advice once they have seen it.
Seller_ewmsr8fKcsRLs
My account was deactivated over 5 years ago…no idea why, it wasn’t suspended first…I can only guess it was because I had 2-3 late dispatches when called away to support terminally ill relative. Every now and again, I contact them to get it reopened only to end in a terminal round of emails…can’t find the account, not enough information…none of them ever answering the questions. Talking to seller support leads to contact seller performance , but I’m complaining about seller - performance not responding…tedious, am closing the whole cabang including prime buyer account.
Seller_ewmsr8fKcsRLs
You rather missed the point, Clearanceshed…failure to respond over 5 years…why would I maintain the primary account…especially since Amazon themselves had linked the buyer email to the seller account.
Spam is randomly generated, 2 Similar comments On relevant threads does not cnstitute spam.
Seller_B6OGhiK9MUBXe
Dear All,
I need help please as my POA has not been accepted and received this email from Amazon.
We received your submission but do not have enough information to reactivate your account at this time. To reactivate your account, please send the following:
– Greater detail on the root cause(s) of buyers not receiving orders or late receipt of orders.
– Greater detail on the actions you have taken to resolve buyers not receiving orders or late receipt of orders.
– Greater detail on the steps you have taken to prevent buyers not receiving orders or late receipt of orders going forward.
– Greater detail on evidence or examples that demonstrate that your account has complied with our policy.
Nexuss
