Hi,

We used Amazon Shipping Service to purchase Amazon Shipping Ground label which was pickup and scanned on ship date. However, we received an A-Z claim because Amazon lost the package.

According to Amazon policy, if a label is purchased through Amazon Shipping, Amazon will cover the loss. However, we are still being charged.

Here is the A-Z claim remark from Amazon: "The carrier was not able to deliver the item to the customer. Tracking shows that the shipment is being returned to you. We have debited the amount from your account but have not counted the claim against your Order Defect Rate because we understand the delivery problem was out of your control."

We contacted Amazon Shipping, and they informed us that the package is lost.

We have evidence that we did not receive the package: an email from Amazon Shipping stating "your package is lost," and tracking information showing no package movement for 15 days.

@Glenn_Amazon @Tatiana_Amazon @Cooper_Amazon @Danika_Amazon @Jameson_Amazon @Michelle_Amazon @Danny_Amazon @Blake_Amazon @Jim_Amazon @Dougal_Amazon @Quincy_Amazon @Steve_Amazon @Rose_Amazon