Customer FBA returns UK
I am getting lots of returns to FBA where the buyer has marked them as carrier damaged. They often add a message. This may be something like 'item was damaged as the packaging was poor' etc.
When it gets back to the FC Amazon decide that the buyer was incorrect and the item is actually customer damaged and therefore it is my responsibility.
Has anyone found a way of getting reimbursed for these? I have tried writing to seller support as I am a glutton for punishment.
After getting through the initial responses which included 'that order number is not recognised' I am now going around in circles with them just telling me they have made their decision.
Customer FBA returns UK
I am getting lots of returns to FBA where the buyer has marked them as carrier damaged. They often add a message. This may be something like 'item was damaged as the packaging was poor' etc.
When it gets back to the FC Amazon decide that the buyer was incorrect and the item is actually customer damaged and therefore it is my responsibility.
Has anyone found a way of getting reimbursed for these? I have tried writing to seller support as I am a glutton for punishment.
After getting through the initial responses which included 'that order number is not recognised' I am now going around in circles with them just telling me they have made their decision.
7 replies
Seller_zWpliaCE34XT0
This started happening a few months ago, previously carrier damaged were automatically reimbursed. Now Amazon are blaming the customer and sellers are paying for it. I have tried going through support and as per usual the replies were along the line of the customer damaged the parcel.
It is not so bad on Amazon US but since it started in the UK our return refunds are considerably higher all due to poor Amazon packaging and carrier parcel handling. This is backed up by the customer comments on the return.
JiAlex_Amazon
Hello @Seller_i38MVIJDH23AY
I wanted to follow up on your post. In order for me to have a look, could you please provide me the case ID related?
Any assistance, don’t hesitate to reach out to our support channel.
Regards,
JiAlex
Customer FBA returns UK
I am getting lots of returns to FBA where the buyer has marked them as carrier damaged. They often add a message. This may be something like 'item was damaged as the packaging was poor' etc.
When it gets back to the FC Amazon decide that the buyer was incorrect and the item is actually customer damaged and therefore it is my responsibility.
Has anyone found a way of getting reimbursed for these? I have tried writing to seller support as I am a glutton for punishment.
After getting through the initial responses which included 'that order number is not recognised' I am now going around in circles with them just telling me they have made their decision.
Customer FBA returns UK
I am getting lots of returns to FBA where the buyer has marked them as carrier damaged. They often add a message. This may be something like 'item was damaged as the packaging was poor' etc.
When it gets back to the FC Amazon decide that the buyer was incorrect and the item is actually customer damaged and therefore it is my responsibility.
Has anyone found a way of getting reimbursed for these? I have tried writing to seller support as I am a glutton for punishment.
After getting through the initial responses which included 'that order number is not recognised' I am now going around in circles with them just telling me they have made their decision.
Customer FBA returns UK
I am getting lots of returns to FBA where the buyer has marked them as carrier damaged. They often add a message. This may be something like 'item was damaged as the packaging was poor' etc.
When it gets back to the FC Amazon decide that the buyer was incorrect and the item is actually customer damaged and therefore it is my responsibility.
Has anyone found a way of getting reimbursed for these? I have tried writing to seller support as I am a glutton for punishment.
After getting through the initial responses which included 'that order number is not recognised' I am now going around in circles with them just telling me they have made their decision.
7 replies
7 replies
Seller_zWpliaCE34XT0
This started happening a few months ago, previously carrier damaged were automatically reimbursed. Now Amazon are blaming the customer and sellers are paying for it. I have tried going through support and as per usual the replies were along the line of the customer damaged the parcel.
It is not so bad on Amazon US but since it started in the UK our return refunds are considerably higher all due to poor Amazon packaging and carrier parcel handling. This is backed up by the customer comments on the return.
JiAlex_Amazon
Hello @Seller_i38MVIJDH23AY
I wanted to follow up on your post. In order for me to have a look, could you please provide me the case ID related?
Any assistance, don’t hesitate to reach out to our support channel.
Regards,
JiAlex
Seller_zWpliaCE34XT0
This started happening a few months ago, previously carrier damaged were automatically reimbursed. Now Amazon are blaming the customer and sellers are paying for it. I have tried going through support and as per usual the replies were along the line of the customer damaged the parcel.
It is not so bad on Amazon US but since it started in the UK our return refunds are considerably higher all due to poor Amazon packaging and carrier parcel handling. This is backed up by the customer comments on the return.
Seller_zWpliaCE34XT0
This started happening a few months ago, previously carrier damaged were automatically reimbursed. Now Amazon are blaming the customer and sellers are paying for it. I have tried going through support and as per usual the replies were along the line of the customer damaged the parcel.
It is not so bad on Amazon US but since it started in the UK our return refunds are considerably higher all due to poor Amazon packaging and carrier parcel handling. This is backed up by the customer comments on the return.
JiAlex_Amazon
Hello @Seller_i38MVIJDH23AY
I wanted to follow up on your post. In order for me to have a look, could you please provide me the case ID related?
Any assistance, don’t hesitate to reach out to our support channel.
Regards,
JiAlex
JiAlex_Amazon
Hello @Seller_i38MVIJDH23AY
I wanted to follow up on your post. In order for me to have a look, could you please provide me the case ID related?
Any assistance, don’t hesitate to reach out to our support channel.
Regards,
JiAlex
