Dear Amazon Seller Support and Seller Forum Members,

I’m writing to express my irritation more than frustration regarding a case I raised on 29th July 2024 concerning an incorrect name on the shipping label. As of today, it has been 80 days, and there has been no resolution to this issue.

Despite following up multiple times, I continue to receive the same generic response:

"Hello from Amazon Selling Partner Support,

I understand that you are contacting us with the request related to incorrect name on shipping label. This matter has been forwarded to our internal team for further investigation. We are working closely with the team to get a resolution. We will be sure to notify you as soon as we receive an update."

While I appreciate the initial response, it seems like an automated message, simply sent by different representatives without any actual progress. This is causing significant inconvenience, and it is frustrating to receive what feels like a scripted reply without actionable solutions.

I urge Amazon to address this issue more effectively and review the efficiency of the support process. This case log has remained unresolved for far too long, and I hope to see prompt action taken to avoid further delays.

Thank you for your attention to this matter.

@Adam_Amazon_Please add your other Team members too.I feel that the solution will be provided any one.