Hi everyone,

I’m reaching out here after hitting a wall with Amazon’s support channels regarding a serious issue on my seller account.

Some of my products have been sold at prices significantly below the prices I set manually in Seller Central — in some cases even below cost, which has caused direct financial losses.

Let me be clear:

1. I did not authorize or make any price changes to these listings.

2. I have no automated repricing tools or pricing rules enabled.

3. All prices entered in Seller Central were accurate and unchanged.

4.Despite this, items were sold at unauthorized, lower prices.

To make matters worse, I’ve tried raising this with support but have only received canned responses from the automated system or vague mentions of the “concern team” with no real action taken. This is not the first time either — I've had to deal with: Customer fraud (reported with evidence, nothing done), Misconduct by other sellers (reported, ignored) & Lack of accountability or proper investigation by Amazon support.

It’s exhausting, and the lack of meaningful escalation is unacceptable. I'm asking Amazon publicly here:

What is being done to investigate and prevent unauthorised pricing activity on seller accounts?

And what safeguards are in place to protect sellers from this kind of silent financial sabotage?

I’d appreciate any insights from other sellers who’ve dealt with similar issues — and if anyone from Amazon is monitoring this, I’d urge you to take this seriously.

Thanks