Amazon can automate invoices for VAT registered businesses but cannot automate issuing of purchase invoices for not-VAT registered businesses (like mine).
They ask us to do it by hand and if we don’t do it will soon impact our account health status including suspension of account.
I just was on a chat with Amazon asking them to automate the process of issuing of purchase invoices for non VAT regiseterd businesses.
I am posting the conversation below for you to read. I will leave it without a comment. Just read and enjoy

Me: Issue: receipts for business customers

You are now connected to Jacqueline from Amazon Seller Support

Jacqueline: Thank you for contacting Amazon Selling Partner Support, this is Jacqueline. How may I help you today?

Good Morning, how are you?

Me: Gooe evening. I would like to ask Amazon to automate receipts issuing for businesses who are not VAT registered.

Jacqueline: I see. Thank you for that information. Let me do my best to help you with that.

Me: At the moment, businesses who are VAT resgistered can register their details on Amazon to generate automtically VAT invoiuces for business cuatomers

Jacqueline: Alright. I will check your account first. Please allow me to check this for a few minutes.

Me: But this option does not exist for businesses nort VAT resgistered

As result we are asked every months to manualy create receipts for business customers purchases.

I am sure Amazon can automate this prcoess just as the case of VAT invoices

Jacqueline: I see. Let me check my resources. May I put you on hold for a minute or two?

Me: ok

Jacqueline: Thank you.

I need to gather some more information. It may take me a few minutes but I’m still here. I’ll touch base every few minutes so you know I’m still here researching.

Me: ok, thanks

Jacqueline: I’m still here. Please hold. Thank you.

Me: ok

ok

Jacqueline: Thank you for patiently waiting. Upon checking, there is no automated receipts if you are not VAT registered. You will need to enrol in VAT calculation services first.

To enrol in VAT calculation services, you will need:

1. All your available VAT registration numbers - including those associated with your ship-from locations, places of business, and distance selling obligations.

2. The addresses associated with those VAT registrations.

3. The default ship-from location associated with your seller-fulfilled offers.

4. VAT registration numbers for every country where you have enabled FBA| Cross-Border Fulfilment Settings

You will also be asked to provide additional VAT calculation preferences during the enrolment process.

You can Also use this Help Page for future reference: VAT Calculation Service

This is the link: https://sellercentral-europe.amazon.com…(See full link)

Me: I know there is no automated receipts generation process.

This is why I am contcting you

To ask you to create one

Jacqueline: Amazon Business customers have said that they are more likely to make purchases if they receive a supporting VAT invoice. With the VAT calculation service, you will be able to show Amazon business customers the VAT-exclusive pricing and VAT invoices they wish to see. Providing your VAT information and other tax configuration preferences allows our service to calculate the applicable VAT, and to issue electronic VAT invoices, for all orders received through Amazon’s European marketplaces. You will also be able to get detailed VAT reports, which should assist you with your reporting obligatio

Me: I know all you wrote but we are not VAT registered so no of this information you wrote applies to us

Jacqueline: Yes, have you enrolled to VAT calculation services?

Me: We are not VAT registered so we cannopt provide VAT information

Jacqueline: I see. Please hold. Let me further check it.

Me: I can’t. We are not VAT registered

Jacqueline: Yes, let me do my best for you, okay. Hang on.

I apologise if it is taking longer than expected. I’m still here. I am working on it, Please stay on the line.

Me: ok

Jacqueline: Thank you.

Thank you for patiently waiting. Upon checking, if you are not VAT registered, you will need to provide purchase invoice to customer, not VAT invoice. You can also inform the customer that you are not VAT registered in case your customer requests a VAT invoice.

Me: Thanmk you, I know all this. What I am asking for is that you pass the information to your manager that there is a request from a non VAT registered business to provide non VAT registered businesses (like ours) with the possibility to automaticaly generate purchase invoices to business customers so we don’t have to do it by hand. And I would like to hear a reply from your manager. Please. Thank you

Jacqueline: Thank you for that information also. Please allow me to further assist you with this. Please stay on the line. Thank you.

Me: ok, thanks

Jacqueline: Thank you for patiently waiting. Upon checking, it is not possible. You will just need to inform the business customer that you are not VAT registered. Or else you can register for VAT then enrol for VAT Calculation service.

Me: It is not about the business customers.

It is about the status of our accounbt on Amazon

I receieve email from Amazon saying that if don’t provide purchase invoices to the business customers our account can be suspneded in the near future.

I fiund it ridiculuos to have to issue purchase invoices by hand, where Amazon can introduce and automated system, just like it did with the VAT invoices.

So it is possible

Amazon only has to will it

thanks to all your help

Jacqueline: I understand you are worried about your concern. Let me further review your account for this matter.

You are welcome. Please hold as I do my best for you.

Me: ok

Jacqueline: Thank you. I’m still here. Please wait.

Me: ok

Jacqueline: Thank you for patiently waiting.There is no automated system unless what I have mentioned earlier for the VAT Calculation Service. But since you have mentioned you are not VAT registered, you need to inform the business customer that you are not VAT registered. About your concern for suspension in the near future you have mentioned. You can reduce your Invoice Defect Rate through one of the following ways:

Option 1: Enroll in Amazon’s VAT Calculation Service and let Amazon create invoices on your behalf automatically. IDR is 0% when Amazon’s VAT Calculation Service generates an invoice on your behalf.

Option 2: Enroll in Amazon’s VAT Calculation Service and choose the settings to upload your own invoices via your solution provider.

Option 3: Upload your invoices via your solution provider without enrolling in Amazon’s VAT Calculation Service.

Option 4: Upload your own invoices manually from Manage Orders or Order Details page.

For your future reference use the Help Page: Invoice Defect Rate.

This is also the link: https://sellercentral-europe.amazon.com…(See full link)

So there is really no automated receiptes unless you enrol to VAT calculation service. If you are not registered. you need to inform your business customers you are not VAT registered.

Me: thank you

Jacqueline: You are very much welcome.

Is there anything else I can further assist you with today?

Me: no thank you, good bye

Jacqueline: Alright. Thank you so much for contacting Amazon. Have a great day ahead. You can now close this chat.